IT Analyst/ Team Lead
Local AD Government Entity
Total years of experience :6 years, 6 Months
• Proudly worked with 50+ local/federal government and private entities by analyzing & identifying business requirements and rules and their implementation while ensuring integrity, security, and efficiency.
• Oversighted and directed the business processes by ensuring the proper documentation of agreements, requirements, SLAs, NDAs, authorization.
• Conducted projects UAT and continuously evaluated its performance to tweak it with the relevant stakeholders.
• Led a team of 30 and managed their rostering, tasks distribution, support, consultation.
• Identified operations gaps and potential enhancement for further development/improvement.
• Administered the MS Dynamics 365 CRM and Power BI users, teams, groups, security roles, and business units through MS Admin portal, MS Dynamics 365 suite, MS Azure AD portal.
• Setup various dashboards for monitoring and to provide business insights for effective decision making by stakeholders. Also, automated multiple manually prepared periodic reports to increase productivity via the means of guaranteeing data integrity and time savings.
• Supported the project of managed services for roughly 12, 000 users and 54 applications including Automation, projects management, and ERP.
• Provided functional/technical support for application users and coordinated with L3/ technology vendors for SME support.
• Coordinated the application changes approval authorities, requests re-assignment, hierarchy update with HR team and ERP administrator.
• Facilitated the daily operation of end user system support as well as Network support and authored manuals & SOPs in addition to interactions with 3rd party vendors for contracts obligation, e.g. licenses.
• Engaged client’s customers by projecting professional image and promoted customers happiness through various channels, incl. social media.
• Troubleshooted technical application issues reported by customers while using electronic channels and services or forwarding it accordingly, if applicable, by managing cases in Microsoft Dynamics 365 CRM and registering customers profiles, merging profiles, creating cases, assigning cases, and closing cases.
Programming and interfacing using 8051/AVR/PIC.
Trained on various sensors including fire, gas, PIR, Wi-Fi, etc.
Interfacing and controlling of AC/DC motors.
Design of a power supply including all its stages.
Experience in coding using Verilog & VHDL.
Solid skills in coding using C, C++, and embedded C.
Ability to troubleshoot electronics both SW & HW wise. Interfacing and programming of IDE products like Arduino.
Designing of RAM and VLSI, and programming of FPGA.