Client Relation & Communication Officer
Alpha Data LLC
Total years of experience :3 years, 7 Months
•Preparing Meeting Minutes and Progress Reports for team activities and projects.
•Gathering and updating business requirements from end users.
•Designing different versions of ICT application forms and their related process flows.
•Handling unit Archive regularly and handling the responsibility of its repositories.
•Supporting end users in using information systems to manipulate business functions.
•Writing official emails, letters, and MEMO’s and forwarding them to the related parties.
•Facilitating ICT teams efforts in reporting and Budget preparations.
•Participating in preparations of strategic plan components for the ICT section.
•Providing Support for all other administrative burdens as required.
•Learning JD Edward’s system functions and Supply Chain Business Processes.
•Learned Abu Dhabi Islamic bank’s products and services under extensive training sessions.
•Handled call requests and inquiries from retail customers.
•Registered customer complaints and taking appropriate and corrective actions.
•Offered accounts’ openings, finances, and Visa cards to clients.
•Follow up with customers about sales and delivery related issues.
•Specify quotation contents and handling purchase orders.
•Monitor of production for proper dissemination with the clients.
•Arrange deliveries of finished products and determining transport charges.
Management Information Systems (MIS) is a major under Bachelor of Science in Business Administration's undergraduate program. The major includes courses that relate to programming in different Languages, Telecommunications & Data Communication, Database Management, ORACLE Forms & Reports, e-commerce Web Applications, Knowledge Management, and Information Systems Strategies. Graduates of this curriculum can work in a variety of ICT related job fields such as Business Processes Modelling, Information Systems Specializing, and many other fields. It is a major that provides knowledge that relate to both; Business and ICT Management. This means that the major gives its graduates the opportunity to work in different business disciplines, and not only relevant to ICT jobs.