ضابط اداري
Ports, Customs & Free Zone Corporation
Total years of experience :24 years, 4 Months
• Handle customer requests, queries, complaints and suggestions in a courteous manner.
• Communicate and identify the cause for the dispute between employer & employee
• Resolve customer complaints by liaising with concerned section and escalate to Supervisor / management if not addressed or resolved timely and appropriately.
• Investigate and communicate the outcome to clients and take necessary action to resolve the issue timely and objectively adhering to the rules and regulations.
• Negotiate with both parties as required to resolve the dispute.
• Investigate reports of possible unauthorized activity, working closing with client support to ensure clear communication and appropriate resolution.
• Seek guidance from the officer incase of unresolved/complicated disputes requiring severe action.
• Ensure both parties are present during dispute resolution.
• Attend meetings with Government Sectors like (Ministry of Labor or Immigration, Police)
• Make reports on frequent complaints (nature & section) and suggestion to improve for management to concentrate on improving the quality of service.
• Provide monthly reports to supervisor on number of complaints/ queries received and any other report as requested by management.
• Keep record of details of complaints, suggestions, comments and action taken.
• Forward Client complaints to the concerned section for further action and close the issue after action is taken by concerned section.
• Any other duties as assigned by management.
Clerk & Supervisor & Branch site manager.
Duration: 3 Years.
Department of Planning & Development
Ports, Customs & Free Zone Corporation. Government of Dubai (TARKHEES)
Duration: 5 Years. (From 2008 till This)
Designation: Officer of Visa section & Head of Disputes and Grievance section
PROFESSIONAL DATA
Date of Issue: June 15, 1980