Yahya Shbair

• Identify and target prospected customers/corporate that will generate business on behalf of the travel agent.
• Follow up on all business inquiries and ensure all sales staff are meeting the client’s satisfaction.
• Develop accounts (new and existing) by mapping specific business and buying tendencies. Maintain organized and professional plan for correspondence and follow up.
• Handle sales calls on regular basis to maintain relationships with current & new clients.
• Meeting with airlines/suppliers’ representatives to discuss and negotiate new contracts as well as ensuring all issues are sorted out.
• Make a strong & positive impression on clients for remarkable customer experience.
• Responsible of achieving different departments targets including Online, Retail & corporate.
• Develop staff knowledge and experience to ensure exceeding clients expectations.

• Mainly dedicated in corporate department in Kuwait.
• Build & maintain profitable sales & market share for Etihad Airways.
• Secure business from key segments, including the corporate, TMCs, Business Travel Agency, Premium Leisure and target market sectors.
• Ensure Etihad anticipates and/or responds to market & competitor. Trends, issues, threats so as to win more sales or to avoid or minimize any adverse impact on sales.
• Complete and execute strategic corporate account development plans.
• Active management of costs and revenues

• To achieve sales of the Company's products through an assigned group of retail outlets and commercial houses.
• To ensure that set volume targets are achieved within prescribed time limits and contribute to total area achievement.
• To achieve the greatest possible return to the company from the use of promotional funds and to deploy display material and point of sales aids to generate the greatest impact on the customer.
• To evaluate and report all changed situations, trade and competitive activity to ensure Company maintains market awareness.
• To enhance relationships with all colleagues in assigned outlets and commercial houses and to motivate them in all matters affecting the Company's business
• To monitor credit risk with trade and partners and take necessary precautions to control the same.
• To complete administration accurately and effectively
• Evaluation the sponsorship requests.
• Emirates Online Champion in Kuwait station.
• Emirates Skyward Champion in Kuwait station.
• Salesforce super user.

Call Center Agent :
• Efficiently attend to plan calls with set standard of quality of Jazeera airways.
• Create booking as per clients need and propose suitable travel solutions.
• Response to client’s inquiries in various Jazeera Airways product and services.
• Response to travel industry inquiries and help educate on product knowledge /reservation and ticketing procedures.
• report client`s feedback to management team.


Sales Executive:
• To monitor sales performance/create action plans to achieve company`s targets.
• To meet accounts discussing business related issues.
• Marketing & Explaining the product`s services and procedures.
• To Build long-term relationships with accounts / enhance existing relationships.
• To collect information & market feedback about competitors.
• Find solutions for accounts` issues and difficulties.