Reservation Executive
Alghoroob
Total years of experience :16 years, 4 Months
Tickets Booking for Saudi Arabia by using Air Arabia & Fly Dubai & Flynas
Hotels Booking in Saudi Arabia
Planning external Religious tourism programs for Hajj & umrah Answer questions all the clients
Jan/2013-Present:
• Assists with managing the daily work activities of Distribution Center personnel to insure that magazine copies movement is timely, cost effective.
• Making a plan for covering the whole outlet sale.
• Controlling the Distribution Process.
• Hand delivering for VIP clients.
• Preparing a monthly and annual inventory report, and selling the balance for the recycling companies.
• Supervising the daily checking of the magazine copies in the outlets, and redistributing if needed.
• Following up with the Printing house to insure that the copies of the new issue will be delivered at time.
• Making decisions about how and where copies should be delivered.
2010-2011
• Ticketing for all over the world by using Galileo System, and ensuring the fastest and cheapest reservation.
• Planning internal and external tourism programs for the tourists.
• Planning programs for the exhibitions and conferences tourists.
• Hotels booking for the tourisms.
2009-2010
• Make clients feel welcome, answer questions, and suggest good places to visit like historical and religious places.
• Making reservations.
2007-2009
• Identify customer’s needs and expectations and serve them in a friendly manner demonstrating Nahhas brand values at all the times.
• Deliver exception customer service through retail experience by providing Information on all of Nahhas products and services to help the customer to make suitable choices.
• Achieve the individual agreed quantitative sales targets for different Products and services.
• Contribute to the agreed team quantitative sales targets.
• Ensure that all policies and procedures are adhered to, including retail Sales and company specific policies and procedures.
• Handle different forms of payments including cash and credit cards.
• Provide feedback for continuously improve the overall customer Experience.
• Provide full range of after sales services and seek first step resolution Whenever possible on any issues
• Assist in general administration and smooth running of the shop.
Tourism Management Higher Institute of Travel Tourism, Aleppo, Syria, 2011