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Yanal Al-Esawi, Sales Team Leader

Yanal Al-Esawi

Sales Team Leader·Zero Debt Resolution

Qatar

Bachelor's degree, Data Science and Artificial Intelligence

Work experience

Total years of experience: 2 years, 8 months

Sales Team Leader

October 2025 - December 2025

Zero Debt Resolution

Amman, Jordan

October 2025 - December 2025

Led a sales team in the U.S. debt-settlement market, consistently exceeding targets
Trained and coached agents on scripts, compliance, and closing techniques
Managed KPIs, monitored performance, and optimized lead flow
Improved conversion rates through process and quality improvements
Ensured compliance with TCPA/FDCPA and maintained accurate CRM reporting
Company industry:
Financial Services

Customer Service Team Leader

July 2024 - August 2025

Clarity Debt Resolution

Amman, Jordan

July 2024 - August 2025

Led a team of 16 operations specialists, improving KPI achievement rate by 90% within 3 months
Conducted coaching sessions and performance evaluations, boosting team productivity by 20%
Streamlined cross-department workflows, reducing issue resolution time by 25%
Designed analytical reports for the Director of Customer Services to guide strategic decisions
Utilized data analytics to optimize team performance and operational workflows
Company industry:
Financial Services
Job role:
Customer Service and Call Center

AL& Machine Learning Research Intern

July 2024 - September 2024

Eqraa

Amman, Jordan

July 2024 - September 2024

Developed a machine learning pipeline with 92% accuracy for Quranic text extraction from images and audio
Integrated OCR and speech-to-text modules, reducing manual alignment work by 30%
Applied Meta's LLAMA models to enhance Arabic text understanding and generation
Company industry:
Software Development

Showroom Sales Consultant

January 2021 - March 2022

Xiaomi

Amman, Jordan

January 2021 - March 2022

Trained and guided new staff on product features, reducing onboarding time by 25%
Designed tailored smart home solutions, increasing bundled sales by 15%
Delivered product demonstrations and consultations
Company industry:
Consumer Electronics
Job role:
Sales

Education

Princess Sumaya University for Technology

June 2025

June 2025

Bachelor's degree, Data Science and Artificial Intelligence

Jordan

Skills

Artificial Intelligence

Expert

Management

Expert

Reporting

Expert

Data Input

Expert

Team Building

Expert

SALES PROSPECTING

Intermediate

ORGANIZATIONAL SKILLS

Intermediate

CRITICAL THINKING

Intermediate

LEADERSHIP

Intermediate

COMPLEX PROBLEM SOLVING

Intermediate

DETAIL ORIENTED

Intermediate

CALMNESS UNDER PRESSURE

Intermediate

PRESENTATIONS

Intermediate

MICROSOFT EXCEL

Intermediate

CUSTOMER SERVICE

Intermediate

C++ Programming Language

Beginner

Python

Beginner

Social profiles

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
Bachelor Degree
Princess Sumaya University for Technology
Jul 2025