Submitting more applications increases your chances of landing a job.

Here’s how busy the average job seeker was last month:

Opportunities viewed

Applications submitted

Keep exploring and applying to maximize your chances!

Looking for employers with a proven track record of hiring women?

Click here to explore opportunities now!
We Value Your Feedback

You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for

Would You Be Likely to Participate?

If selected, we will contact you via email with further instructions and details about your participation.

You will receive a $7 payout for answering the survey.


User unblocked successfully
yanal smadi, Customer Relationship & Marketing Manager

yanal smadi

Customer Relationship & Marketing Manager·DX Business Group

Jordan

Bachelor's degree, التسويق

Work experience

Total years of experience: 13 years, 9 months

Customer Relationship & Marketing Manager

October 2019 - Present

DX Business Group

Amman, Jordan

October 2019 - Present

Supervise day-to-day operations in the customer service department.
Respond to customer service issues in a timely manner.
Create effective customer service procedures, policies, and standards.
Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
Implement an effective customer loyalty program.
Maintain accurate records and document all customer service activities and discussions.
Assess service statistics and prepare detailed reports on your findings.
Hire and train new customer service agents.
Manage the approved budget of the customer service department.
Stay informed on the latest industry techniques and methods.
Monitor relationships with existing customers through CRM systems
Ensure the CRM system provides an effective sales funnel
Develop and implement marketing techniques that will drive new customers.

Company industry:
Business Support Services
Job role:
Customer Service and Call Center

Customer Relationship Manager

February 2016 - April 2019

UTech

Amman, Jordan

February 2016 - April 2019

Building and maintaining profitable relationships with key customers.
Overseeing the relationship with customers handled by team.
Resolving customer complaints quickly and efficiently.
Keeping customers updated on the latest products in order to increase sales.
Expanding the customer base by upselling and cross-selling.
Creat plans for key customer individual needs and addressing these.
Conducting business reviews using CRM programs.
Offer advice to clients on services and products.
Develop surveys and capture client information.
Participate in marketing campaigns.
Deal with client requests and troubleshoot problems.

Company industry:
IT Services
Job role:
Information Technology

Social Media Marketing & User Retention executive

October 2013 - November 2014

emailcity

Amman, Jordan

October 2013 - November 2014

RewardCraze is the first global Online Social Rewarding Network. We reward member’s daily actions by giving them points. RewardCraze gives members various ways to collect points right from the start at registration. Then by just updating the profile the member collects points. Moreover, members can invite friends and also collect points for that. Watching videos, playing games, reading articles, interacting socially, buying online, and taking various actions are some of the things that members can do to collect points. Last but not least, members can participate in surveys and join panels. RewardCraze doesn’t just stop here, after collecting points, members can redeem these points with instant prizes or with entries on big raffles.

1- Social Media

• Implements a social media strategy.
• Manages social media sites.
• Engages in dialogue and monitors customer issues.
• Monitors trends and encourages adoption of social media tools.
• Implements social media campaigns.
• Manages social media campaigns.
• Uses social networking analysis tools.
• Provides feedback to higher ups.
• Searches for news/articles to post.
• Increased the interaction in social pages.
• Respond to all Messages and comments through the social media channels.

2- User Retention

• Successful experience in users service and support with a problem-solving and trouble-shooting, support, and planning/implementing proactive procedures and systems to avoid problems in the first place.
• Quickly and effectively solve user challenges.
• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
• Dealing with maximum support & social tickets
• Possess solid computer skills.
• Support other sections in the corporate.

Company industry:
IT Services
Job role:
Customer Service and Call Center

Recruitment Coordinator

June 2014 - September 2014

Business Development Center

Amman, Jordan

June 2014 - September 2014

Business Development Center (BDC) is a non-profit organization committed to fostering economic development and public reform in Jordan and the Middle East. As a national and regional resource, BDC has been on the forefront of various successful multi-million dollar projects and works with a business ecosystem of potential contributors and participants such as: business service providers, government entities, universities and international partners to continue its mission of delivering effective development programming.

Our Objectives

In its endeavor to facilitate economic growth and to overcome development challenges BDC is committed to:
Promoting entrepreneurship and innovation.
Creating employment opportunities and building individual capacities for youth, women and professionals.
Managing, promoting and stimulating the creation of public-private partnerships.
Enhancing the competitiveness, sustainability and export capabilities of SMEs.
Fostering financial linkages between SMEs and financial resources.
Designing and managing programs for development and donor agencies.
Developing mutually beneficial relationships with international universities through exchange and international programs.
Encouraging social responsibility and community involvement.

Company industry:
Non-profit Organization
Job role:
Human Resources and Recruitment

customer service officer

January 2011 - August 2013

I-Clever

Amman, Jordan

January 2011 - August 2013

Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer›s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintain financial accounts by processing customer adjustments
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as needed
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers› needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureresolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers
Resolve customer complaints via phone, email, mail or social media

Company industry:
IT Services
Job role:
Marketing and PR

Education

University of Jordan

April 2011

April 2011

Bachelor's degree, التسويق

Jordan

الكلية العلمية الاسلامية

January 2006

January 2006

High school or equivalent, تكنولوجيا المعلومات

Jordan

Skills

Administrative
Expert
Administrative
Expert
Payment Services
Expert
Payment Services
Expert
Web Services
Expert
Web Services
Expert
Loan Servicing
Expert
Loan Servicing
Expert
Customer Service
Expert
Customer Service
Expert
خدمة العملاء
Expert
خدمة العملاء
Expert
Administrative
Expert
Administrative
Expert
Payment Services
Expert
Payment Services
Expert
Web Services
Expert
Web Services
Expert
Loan Servicing
Expert
Loan Servicing
Expert
Customer Service
Expert
Customer Service
Expert

Languages

English

Expert

Training and Certifications

Certifications
إدارة المشاريع كمهارة حياتية

Training
Operation Management
lynda & PMI
Feb 2012