Yash Chhabra

• Managed communication and coordination for multiple client campaigns.
• Handled client queries and ensured timely resolution of operational concerns.
• Maintained campaign reports and tracked project performance metrics.
• Collaborated with internal teams to ensure smooth execution of campaigns.
• Monitored social media engagement and supported customer interactions.
• Maintained professional relationships with clients and stakeholders.

• Developed B2B collaborations with education consultancies.
• Counseled students on study abroad programs, handling queries and guiding them through processes.
• Maintained relationships with partner agencies to enhance business growth.
• Identify and approach potential students interested in studying abroad through seminars, webinars, or direct
marketing efforts.
• Counsel students and their families on available programs, universities, admission processes, and career
prospects.
• Build relationships with schools, colleges, and other educational institutions to generate leads.
• Coordinate with international universities and educational institutions to create partnerships and agreements.
• Serve as a point of contact between universities and students to streamline the admission process.
• Handle incoming inquiries from students via calls, emails, or social media platforms, ensuring timely follow-ups.
• Maintain a database of leads and track their progress through the application lifecycle.
• Guide students through the application process, including filling out forms, writing SOPs, and preparing
supporting documents.
• Assist with visa processing, ensuring all documents meet the respective countrys requirements.
• Coordinate with students for interview preparation and other pre-departure formalities.
• Foster strong relationships with existing clients to encourage referrals and repeat business.
• Provide post-enrolment support, including feedback sessions to ensure a positive experience.
• Prepare periodic reports on lead generation, conversion rates, and student enrollments for management review.
• Work closely with other teams, such as marketing, visa processing, and counselling, to ensure seamless
service delivery.
• Assist in training and mentoring junior staff or interns as required.

• Handled client communication, campaign coordination, and reporting activities.
• Managed day-to-day operational support and issue resolution.
• Prepared campaign performance reports and maintained documentation.
• Collaborated with design and content teams for campaign execution.
• Supported lead generation and customer engagement activities.
• Ensured timely completion of assigned tasks and project deliverables.

• Built and maintained strong relationships with B2B clients and partners.
• Coordinated outreach campaigns, webinars, and operational activities.
• Generated leads and followed up with potential business opportunities.
• Maintained customer databases and updated client records regularly.
• Assisted in preparing presentations, reports, and business proposals.
• Worked with internal teams to ensure smooth onboarding of clients.

• Database handling
• Qualified warm leads and assisted in ticket resolution.
• Achieved Star Performer of the Month in November 2021 .
• Respond to customer inquiries via phone, email, or chat regarding products, services, and order status.
• Assist customers in product selection by providing detailed information about materials, finishes, and
customization options.
• Resolve customer complaints promptly and efficiently, ensuring customer satisfaction.
• Generate reports on customer interactions, feedback, and resolution times for management review.
• Work closely with the marketing team to address feedback and improve customer engagement.
• Stay updated on the latest product launches, features, and specifications to provide accurate information to
customers.
• Meet performance targets, including response time, customer satisfaction scores, and issue resolution rates.

• Managed 50+ customer interactions daily through phone, email, and chat channels.
• Resolved customer complaints, service escalations, and order-related concerns.
• Created and maintained support tickets with accurate documentation.
• Coordinated with internal departments to ensure timely issue resolution.
• Maintained SLA timelines and achieved high customer satisfaction scores.
• Provided product and service information to customers effectively.
• Handled refund, replacement, and cancellation requests professionally.
• Maintained detailed records of customer interactions and follow-ups.
• Identified recurring customer issues and escalated them appropriately.
• Recognized as a Star Performer for exceptional support quality.