Submitting more applications increases your chances of landing a job.

Here’s how busy the average job seeker was last month:

Opportunities viewed

Applications submitted

Keep exploring and applying to maximize your chances!

Looking for employers with a proven track record of hiring women?

Click here to explore opportunities now!
We Value Your Feedback

You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for

Would You Be Likely to Participate?

If selected, we will contact you via email with further instructions and details about your participation.

You will receive a $7 payout for answering the survey.


User unblocked successfully
jugnu thapa, Lead Customer Care Professional

jugnu thapa

Lead Customer Care Professional·American Express:

United Arab Emirates

Bachelor's degree, Humanities

Work experience

Total years of experience: 9 years, 11 months

Lead Customer Care Professional

February 2019 - July 2023

American Express:

Gurgaon, India

February 2019 - July 2023

• Worked as Value Generation Rep by pitching Credit
Card sales and upgrades.
• Assisted Cardmembers with top notch Customer
Service while handling all queries
• Worked as a Coach for new hires and was solely
responsible for their certification.
• Provided support and helped with process knowledge.
• Handled 4 batches as a Coach which required to
show Leadership Quality.

Company industry:
Banking
Job role:
Customer Service and Call Center

Process Advisor

January 2015 - December 2018

Barclays Shared Services:

Noida, India

January 2015 - December 2018

• Worked as Fraud Detection Specialist for personal
and commercial credit cards
• Assisted Leaders and the team by providing support
and regular feedbacks
• Worked on complex cases to improve the quality of
customer service and Overall customer experience

Company industry:
Banking
Job role:
Banking

Customer Care Executive

August 2013 - March 2015

EXL India:

Noida, India

August 2013 - March 2015

• Worked with Home and Automobile Insurance
• Assisted customers with Claims

Company industry:
Financial Services
Job role:
Customer Service and Call Center

Education

North Bengal University

March 2009

March 2009

Bachelor's degree, Humanities

India

Girls Higher Secondary School

March 2006

March 2006

High school or equivalent, Arts And Humanities

India

Rockvale Academy

March 2003

March 2003

High school or equivalent, English

India

Skills

Multitasking
Expert
Multitasking
Expert
Delegation
Expert
Delegation
Expert
Decision Making
Expert
Decision Making
Expert
Coaching
Expert
Coaching
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
COMPUTER LITERACY
Expert
COMPUTER LITERACY
Expert
COMPUTER FRAUD
Intermediate
COMPUTER FRAUD
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CORPORATE FINANCE
Intermediate
CORPORATE FINANCE
Intermediate
CREDIT CARD APPLICATIONS
Intermediate
CREDIT CARD APPLICATIONS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DECISION MAKING
Intermediate
DECISION MAKING
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
VALUE CREATION
Intermediate
VALUE CREATION
Intermediate
WRITING
Intermediate
WRITING
Intermediate
Call Center
Expert
Call Center
Expert
Customer Care
Expert
Customer Care
Expert

Languages

English
Expert
Hindi
Expert

Hobbies

  • reading, cooking, traveling, gymming