Sherif Badawy

• Initiated and spearheaded the project from the ground up, directing the creation of branding and corporate identity for both Abyar and Ain.
• Managed marketing operations for five prominent real estate developments across key Cairo districts—including Zamalek, Nasr City, and the Sheraton area
• Ensuring tailored strategic execution, seamless cross-channel coordination, and cohesive brand messaging across all locations.
• Responsible for building and managing a marketing team to ensure all marketing roles are covered and business operations run smoothly.
• Leading four landmark destination projects:
 A 4-kilometer Nile bank development featuring fixed commercial units and entertainment attractions along the promenade.
 A heritage garden project in Old Cairo with a culturally significant feature implemented for the first time in Egypt, setting a precedent for experiential tourism and historical revival.

• Oversaw the end-to-end operations of corporate and public events, ensuring seamless planning, execution, and on-site management.
• Led coordination between internal teams, vendors, and venue partners to guarantee timely delivery and operational excellence across all projects.
• Managed staffing schedules, logistics, and resource allocation to ensure each event met quality, safety, and service standards.
• Implemented operational procedures to improve efficiency, cost control, and customer satisfaction.
• Supervised event setup and breakdown, ensuring all production, décor, and F&B elements adhered to brand and safety guidelines.
• Maintained effective communication with clients and partners, ensuring all requirements were executed accurately and professionally.
• Trained and led a team of operations and support staff to uphold company standards in service, responsiveness, and client experience.

• Planned and delivered large-scale events and entertainment programs aligned with business objectives to enhance customer experience and drive visitor satisfaction
• Collaborated closely with operations and tenant relations teams to ensure seamless customer service delivery and high-quality mall experiences.
• Developed and implemented customer feedback mechanisms, ensuring rapid resolution of service concerns and continuous improvement of guest experience.
• Managed operational logistics for mall activations and high-traffic events, ensuring safety, efficiency, and smooth coordination across all service departments.
• Established performance and service excellence standards, leading to measurable improvements in customer satisfaction and footfall growth.
• Recruited, trained, and supervised a cross-functional team focused on delivering exceptional customer engagement and operational readiness.
• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
• Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.

- Started the call center project from the scratch for McDonalds Kuwait. - Responsible for generating and sending reports of all the call center figures. - Interviewing the new candidates applying for the call center. - Providing leadership, management and guidance to all Call Center staff. - Conducting staff performance reviews. - Handling any customer complaints. - Responding to customer email or telephone inquiries. - Ensuring high quality and accuracy of work from call center staff. - Putting together daily performance reports for senior managers. - Liaising with the Call Center management team to monitor the effectiveness of service policies and practices. - Troubleshooting any operational problems. - Tracking the number of inbound calls. - Being visible at all times to all call center staff. - Presenting commendations and awards to staff. - Managing a team of 65 Agents, 3 Team Leaders & 1 Quality Coach.

- Worked as a team leader for Ahli bank data clearance team.
- Assisting Bank Clients with any information or update regarding their accounts.
- monitoring suspected fraud cases for credit cards and taking the necessary actions toward it
- Monitoring ATM performance and reporting any issues that might affect Ahli Bank ATM users.

- Working in customer services, handling technical enquiries for Australian Vodafone customers in the network and data support department.
- iphone tier 2 department in AU account.
- 2nd line technical support in the UK account.
- Handling technical enquiries for customers in UK about their “ black berry, iphone, mobile broadband, normal mobile phones "

- Responsible for the clients and following up with them.
- Qualify new business opportunities
- Managing the Road and transportation authority campaign “RTA“ for black points.”2008”, through the different types of public messages through “outdoor Billboards, Radio, newspaper ads. & Press conference “