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YASHIKA HAKMUNIGE , restaurant supervisor

YASHIKA HAKMUNIGE

restaurant supervisor·M. H. Alshaya Company

Kuwait

Master's degree, Business Administration

Work experience

Total years of experience: 8 years, 5 months

restaurant supervisor

June 2022 - Present

M. H. Alshaya Company

Al Kuwait, Kuwait

June 2022 - Present

Maintaining a positive, empathetic, and professional attitude toward
customers at
all times.
Responding promptly to customer inquiries. Acknowledging and resolving
customer complaints.
Ensure that the guest is satisfied with the food and the service.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

student counsellor

November 2021 - March 2022

York graduate campus

Gampaha, Sri Lanka

November 2021 - March 2022

Supporting the emotional and professional growth of students,
developing and monitoring counseling support programs, and providing
educational and vocational guidance.
Listening to students' academic, emotional, social, and behavioral concerns
in an
open and nonjudgmental way.
Working directly with students to develop solutions and set achievable
goals
Company industry:
Higher Education
Job role:
Consulting

cabin crew

May 2018 - December 2019

Qatar Airways

Doha, Qatar

May 2018 - December 2019

Work on board the Qatar Airways Aircrafts, delivering the
Qatar Airways Award winning 5- stars service tocustomers
and safely operating on wide varieties of aircrafts across all
routes.
Ongoing development and assessment of competency
Participating in promotional events as when required
Team Work - Work with cabin senior attendant and fellow
collogues to ensure proper customer service is being
delivered beyond customer satisfaction.
Company industry:
Ground Fleet, Aviation, & Marine Refuelling
Job role:
Customer Service and Call Center

customer service executive

October 2017 - April 2018

austral cleaning

Queens Park, Australia

October 2017 - April 2018

Customer Service - Attending overseas customer
inquiries, problems and complaints.
Creating quotations and documents for tenders.
Following up on quotations and pending customer jobs.
Staff Handling - Allocating cleaning works, calling new applications,
updating
the cleaner’s database, arranging trial cleanings.
Administration - Creating daily reports, creating franchiser documents,
maintaining database regularly, updating online calendar.
Company industry:
Chemicals Manufacture
Job role:
Customer Service and Call Center

customer service assistant

January 2016 - October 2017

I ed Australia

Adelaide, Australia

January 2016 - October 2017

Responsible for the full commercial service cycle of the customer
from induction to exit, and for providing full administrative support to the
manager and
other officers, also involved in the day today running of the administration
tasks in the
office. My goal is to make effective use of customers, reducing risk
and maximizing
return on investment.
Company industry:
Higher Education
Job role:
Teaching and Academics

Education

Asia Pacific University Of Technology And Innovation

March 2022

March 2022

Master's degree, Business Administration

Sri Lanka

GPA (point): 3.9 out of 4

GPA (point): 3.9 out of 4

Key Projects 1. Strategic Business Plan Development • Designed a full-scale business plan for a startup concept, including market research, competitor analysis, and financial projections. • Presented strategy to faculty and investors, receiving top evaluation scores. 2. Marketing Research Project • Conducted customer behavior study using surveys and SPSS analysis. • Recommended data-driven marketing improvements that increased engagement by 25% in a simulated case. 3. Operations Management Simulation • Led a team to optimize supply chain logistics, reducing simulated operational costs by 18%. 4. Financial Analysis Project • Evaluated financial statements of a real-world company, prepared investment recommendations, and presented a valuation report.

National University Of Singapore

October 2017

October 2017

Bachelor's degree, business management and marketing

Sri Lanka

GPA (rating): Very good

GPA (rating): Very good

Singapore informatics

November 2014

November 2014

Diploma, business foundation

Sri Lanka

GPA (rating): Very good

GPA (rating): Very good

• Marketing Plan Project: Created a full marketing strategy for a new product, including pricing, promotion, and distribution analysis. • Business Case Study: Analyzed real-world business challenges and presented recommendations to improve performance. • Entrepreneurship Simulation: Developed a mini business proposal and pitched it to lecturers.

Skills

Digital Marketing
Expert
Digital Marketing
Expert
Social Skills
Expert
Social Skills
Expert
International Business Development
Expert
International Business Development
Expert
Human Resources
Expert
Human Resources
Expert
Marketing
Expert
Marketing
Expert
leadership
Expert
leadership
Expert
team work
Expert
team work
Expert
problem solving
Expert
problem solving
Expert
management
Expert
management
Expert
multi functional
Expert
multi functional
Expert
Administration
Expert
Administration
Expert
communication
Expert
communication
Expert
Sales
Expert
Sales
Expert

Languages

English
Native Speaker
Arabic
Beginner
French
Intermediate

Hobbies

  • Entrepreneurship
    Volunteering for entrepreneurship or women-in-business programs – highlights social responsibility and leadership.