IT Administrator
American School of Creative Science
Total years of experience :17 years, 1 Months
Windows Servers Administration: AD/DC/DNS/DHCP & Group Policies
Structure and maintenance of storage servers and restrictions for end-users
Maintenance of 800+ Windows computers and peripherals, including all configuration and monitoring
Enhancement of network security through specific Firewall policies and McAfee EPO Administration for safe browsing and schedule regular scans
Regular backups of servers and security patches
O365 Admin Portal Administration troubleshoot and support users
Creation of new user accounts and assigning policies accordingly
Administer the school’s iCampus and Parent Portals.
Manage and proctoring smooth run of school’s Online Assessments: CAT4, MAP, TELL
Maintained ICT Labs policies and restrictions
Knowledge of MDM servers and BYOD policies
Support 500+ End-Users by Email, Telephone and remote software
Documents all support tickets with our Help-Desk portal
Maintenance and backup of CCTV NVR
Maintenance and installation of wireless networks
Repair and upgrade of all equipment on site
Team lead as Senior IT Desktop Support with a team of 4
Acted as the escalation point for troubleshooting advanced network/systems issues; consistently
Train employees across multiple departments on network operations including log-in procedures, network management software, permissions, printing issues, security and use of software
Ensure Network uptime 99% all the time
•Managing site technicians and their responsibilities
•Maintenance and operation of servers, satellite equipment, switches, and access points
•Maintenance and backup of billing records Maintenance and installation of wireless networks
•Repair and upgrade of any equipment on site
•Other duties as assigned by the Network Innovation management team Troubleshooting and Telephonic support to 1500+ LAN customers
I had end my contract period with wateen telecom as a senior network administrator.
Intermediate of Computer Science
HIgh school diploma