Executive Voice Wholesales
Wi-tribe Pakistan
Total years of experience :15 years, 4 Months
To have interconnects with carriers globally/Tier 1 operators by having legal agreements duly signed after the rates negotiation.
Ensuring current customer base provides the maximum traffic & margins intact for the company.
Responsible for making & maintaining the database of the existing & potential clients for VoIP business.
Working as a focal person to interact with the present clients & their issues regarding payment settlement, minute’s dispute, addition of their minutes into their respective account etc.
A point of contact between the client(s) and the finance department.
Broader responsibilities include finding new customer(s) for the company to expand their wholesale & retail business base.
Finding new clientele through different forums like LinkedIn, Google, Groups etc.
Responsible for sending analytical & financial reports to the top management.
Develop and maintained critical relationships with the incumbent and carriers.
Devise periodic Sales & Marketing plan for International bandwidth services by identifying the target market and implementing sales strategies focusing on the attainment of significant market share.
Carrier Sales (wholesale and retail) for voice business with tier 1 and GSM operators/ISPs in Pakistan & world over.
Attending telecom conferences for business meet with prospects and potential partners/clients.
Interconnect with direct carriers globally, devise business case, negotiate rate and reduction, legal and agreement streamlining.
Monitor customer usages on daily basis to assure traffic retention and increases.
Analyses of forecasted traffic from all prepay customers.
Follow-up with existing customers to ensure continuous services from them. Analyze the potential of current customers and grow them accordingly.
Search new customers from Google or Forums. Designing sales and marketing strategy for prospective customers on board.
Prepare exclusive offers by email to existing/potential customers on all upcoming events offer.
Prepared Marketing Material For BGAN (Brochures & Give- way’s)
Compare prices, specifications, and delivery dates in order to determine the best bid among potential suppliers.
Prepare purchase orders and send copies to suppliers and to customers.
Determine if inventory quantities are sufficient for needs, ordering more materials when necessary.
Respond to customer and supplier inquiries about order status, changes, or cancellations.
Contact suppliers in order to schedule or expedite deliveries and to resolve shortages, missed or late deliveries.
Daily Traffic Monitoring / SERVER Monitoring
Customer Complaints Resolving & Managing The Follow Up Till The Customer Satisfaction
Doing The Top-Up For Customers On Their Request
Resolving Their Queries On Time Regarding Top-Up
Courtesy Calls To The Low Traffic Customers
Conduct Training to New Customer Care Executives and Provide Full Support to Them.
Works with the Assistant Manager Customer Care to Manage Framework and Philosophy For the Customer Care Centre Focusing for Customer Satisfaction
Dealing with issues of Corporate Customers, Taking Their Feed back
Took Complains and Escalate Them to Concerned Departments
Providing Support through HELP LINE to Consumers Having Difficulties in Using Services.
Listening Attentively to Clients and Suggesting Services to Meet Their Requirements.
Making Weekly and Daily Reports Using MS. Excel & Sending it to the Concerned Manager
Working with Different Software’s Such As Spirit Server, MRP, RCustCare and Gateway Registration.
Scholarship Holder Throughout Bachelors
