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Yasir Khitab, IT FIELD SUPPORT ENGINEER

Yasir Khitab

IT FIELD SUPPORT ENGINEER·GHASSAN ABOUD GROUP FZE,

United Arab Emirates

Bachelor's degree, BSC Computer Science

Work experience

Total years of experience: 8 years, 4 months

IT FIELD SUPPORT ENGINEER

March 2025 - Present

GHASSAN ABOUD GROUP FZE,

Dubai, United Arab Emirates

March 2025 - Present

• Office 365 domain handling and L1, L2 level router switch configuration, network troubleshooting.
• Have experience in Onboarding and Offboarding in Microsoft 365.
• VPN installation, Email printer configuration.
• Maintain software licenses.
• Maintain the servers and network and ensure less down time.
• Provide technical support remotely to user if having any issue.
• Provide knowledge to users for minor IT issues.
• IT assets portal handling and keep IT assets records.
• Prioritizing and escalating issues as needed

Company industry:
Trading & Commodity Trading

NETWORK & TELECOM ENGINEER

December 2020 - February 2025

ETISALAT,

Dubai, United Arab Emirates

December 2020 - February 2025

• Network Configuration of different CISCO/HUAWEI Switches, Routers, Firewalls.
• Installation, Configuration, Maintenance, Troubleshooting LAN/WAN & VPN networking.
• Experience of SolarWind and different monitoring tools.
• Also have Experience of Fortnite, Palo Alto Firewall walls.
• Site to Site and Multisite IP Sec VPN Configuration.
• TCP/IP and Configuration of DNS, DHCP, AAA, NAT and ACL.
• Having experience about change, incident and problem management.
• Troubleshooting skills of network and system administration.
• Experience of EIGRP, OSPF, BGP Routing protocol and troubleshooting on Cisco ASA, ESA and WSA.
• Maintaining a Domain environment in window Server 2012, 2016, 2019 and Office 365.
• Configuring and Maintaining DHCP/DNS in ipv4 and ipv6.

Company industry:
Telecommunications

ASSISTANT ADMIN (SYSTEM/NETWORK)

October 2019 - December 2020

High Speed General Transport

Dubai, United Arab Emirates

October 2019 - December 2020

• Proficient in managing and optimizing Palo Alto and Cisco/Fortinet firewalls for robust security.
• Skilled in utilizing SolarWinds and various monitoring tools for network performance analysis.
• Expert in administering Windows Server environments (2012, 2016, 2019) for domain management.
• Proficient in the installation, configuration, maintenance, and troubleshooting of LAN/WAN networks.
• Extensive hands-on experience with Cisco and Huawei switches and routers for network infrastructure.
• Proficient in leveraging reporting tools for data analysis and network insights.
• Accomplished in configuring site-to-site and multisite IPsec VPNs for secure connectivity.
• Adept in implementing network protocols and services, including VLANs, VTP, STP, RSTP, and MST.

Company industry:
IT Services

Assistant System/Network Admin

February 2018 - October 2019

CORVIT SYSTEM PESHAWAR

Peshawar, Pakistan

February 2018 - October 2019

Configuring Diferent CISCO/HUAWEI Switches, Routers.
Installation, Configuration, Maintenance, Troubleshooting LAN/WAN Administration.
Configuration and Implementation of VLANs, VTP, STP, RSTP, MST.
Implementation of diferent lab using diferent protocol such as EIGRP, OSPF, ROUTE FILTERING, HSRP, VRRP, GLBP, STP, PVST, RSTP, MSTP, VTP, DTP & Troubleshooting.
Hands on experience on windows server 2012, 2016 & 2019.
Maintaining a Domain environment in window Server 2012 & 2016 & also 2019.
Configuration of Active Directory (Forest, ADC, Child domain, Replication between DC and ADC, between Sites), Certificate Server.

Company industry:
IT Services
Job role:
Information Technology

Education

VU University

January 2024

January 2024

Bachelor's degree, BSC Computer Science

Pakistan

Board of Technical Education Peahawar

January 2024

January 2024

Diploma, Diploma In Information Technology

Pakistan

Allama Iqbal open university

January 2024

January 2024

High school or equivalent, FA

Pakistan

BISE Peshawar

January 2024

January 2024

High school or equivalent, SSC

Pakistan

Virtual University of Pakistan

January 2021

January 2021

Bachelor's degree, BSC IN COMPUTER SCIENCE,

Pakistan

BTE

January 2019

January 2019

Diploma, DIPLOMA IN INFORMATION TESCHNOLOGY,

Pakistan

Allama Iqbal Open University Pakistan

March 2016

March 2016

High school or equivalent, HSSC

Pakistan

B.I.S.E Peshawar

March 2011

March 2011

High school or equivalent, SSC

Pakistan

Skills

CCNP
Expert
CCNP
Expert
CCNA Security
Expert
CCNA Security
Expert
CCNA
Expert
CCNA
Expert
CCTV
Expert
CCTV
Expert
IP Networking
Expert
IP Networking
Expert
NETWORK ENGINEERING
Expert
NETWORK ENGINEERING
Expert
INFORMATION TECHNOLOGY
Expert
INFORMATION TECHNOLOGY
Expert
MICROSOFT 365
Expert
MICROSOFT 365
Expert
NETWORK ROUTING
Expert
NETWORK ROUTING
Expert
NETWORK TROUBLESHOOTING
Expert
NETWORK TROUBLESHOOTING
Expert
VIRTUAL PRIVATE NETWORKS VPN
Expert
VIRTUAL PRIVATE NETWORKS VPN
Expert
NETWORK MONITORING
Expert
NETWORK MONITORING
Expert
CISCO ADAPTIVE SECURITY APPLIANCE (ASA)
Expert
CISCO ADAPTIVE SECURITY APPLIANCE (ASA)
Expert
VLAN TRUNKING PROTOCOL (VTP)
Expert
VLAN TRUNKING PROTOCOL (VTP)
Expert
ROUTING PROTOCOLS
Expert
ROUTING PROTOCOLS
Expert
VIRTUAL PRIVATE NETWORKS (VPN)
Expert
VIRTUAL PRIVATE NETWORKS (VPN)
Expert
cyber security
Beginner
cyber security
Beginner
ACTIVE DIRECTORY
Expert
ACTIVE DIRECTORY
Expert
CISCO
Expert
CISCO
Expert
CISCO ROUTERS
Expert
CISCO ROUTERS
Expert
LAN ADMINISTRATION
Expert
LAN ADMINISTRATION
Expert
wireless networking
Expert
wireless networking
Expert
system administration
Expert
system administration
Expert

Languages

Arabic

Beginner

English

Expert

Urdu

Native Speaker

Hindi

Expert

Memberships

CISCO

Student

January 2018

Microsoft

Student

May 2019

Huawei

Student

May 2019

Training and Certifications

Certifications
Microsoft Office Specialist
CCTV
Fortinet (NSE 1)
CCNA SECURITY
EXCHANGE SERVER
HCIA
MCSA
CCNP
CCNA (R&S)
Nov 2020
MS Word
MS PowerPoint
MS Access
MS Excel
MCSA
HCIA

Training
Mikrotik
Corvit System Peshawar
Aug 2018
Show credentials
CCNP R&S
Corvit System Peshawar
Dec 2018
Show credentials