Yasmeen Zakaria

• Managed end-to-end shipment tracking and documentation processing.
• Coordinated customs clearance procedures with brokers and internal departments.
• Prepared international shipment invoices and maintained compliance documentation.
• Oversaw DHL & Aramex shipments and maintained structured Excel tracking systems.
• Collaborated with Finance and Purchasing teams for bank submissions and document control.

• Managed multi-platform customer engagement and inquiry resolution.
• Published campaign-driven content aligned with marketing strategies.
• Prepared analytical weekly engagement and performance reports.

• Coordinated daily schedules, appointments, and client reception operations.
• Maintained structured administrative documentation and internal communication.

• Handled inbound and outbound calls with high customer satisfaction rates.
• Generated operational performance reports and service summaries.

• Managed digital customer inquiries and maintained updated client records.
• Ensured consistent service quality through structured follow-up processes.