Receptionist
Hikma Medical center
Total years of experience :11 years, 8 Months
Greet visitors and patients warmly and make sure they are comfortable.
Capatints and Arrange appointmentsll .
Answer the phone and Arrange appointments
Guide callers to the right Doctor or department
Take down and forward messages
Provide information
Receive payments and make out receipts
Update the book of accounts and various databases
Arrange Insurance papers for patients and handling insurance claims and requests to follow up with patients
Training at the Auto and life insurance department
Focused on customer service and resolving customer complaint Providing superior customer service and increase customer retention.
Full knowledge of all products and services of Byblos BANK.
Complaints handling and problem resolution
Mainting customer satisfaction by providing superior service standards to all clients, and handling their inquiries, questions.
Guiding clients all Retail banking for all the asset and liability products such as personal loans, credit cards, and other financial facilities.
Evaluating& estimating all kinds of customer application and eligibilities e.g. loan top up, loan postponement, and credit card limit increase/decrease….etc
• Master Degree in Finance and Banking Administration in HIBA 2009- present.
• Bachelor's Degree in faculty of Economic -Banking & Insurance department. Damascus University, Syria. Graduation in 2009.