Marketing Assistant
Majid Al Futtaim Carrefour
Total years of experience :5 years, 7 Months
Attending to client enquiries and complaint; directing them to immediate supervisor for immediate assistance if necessary
• Contacting customers for marketing research purposes to gather necessary data to enhance services; understanding client-data confidentiality
• Understanding the customer’s feedback effectively such as about Carrefour loyalty program users - the MyClub Application, dormant shoppers, aftersales or delivery services, and valet trolley
• Informing customers about the benefits and usage of the loyalty program, as well as updating any missing details necessary and assisting them to resolve for any technical difficulties
• Categorizing root causes of customer dissatisfaction through the use of managing software such as Medallia, Net Promoter System (NPS), Organizational Change Management (OCM) and others.
• Creating final reports at the end from all collected data for potential implementation
• Assist the company to acquire new customers and market services
• Liaising with other developers, property owners to acquire properties and marketing them for potential leasing and selling
• Researching companies and individuals online to identify new leads and potential new markets
• Contacting potential clients via email or phone of their enquiries and to inform of new properties or services
• Planning and overseeing innovative marketing initiatives
• Attending conferences, meetings, and industry events
• Developing business proposals, sales goals for the team and ensuring they are met and that they generate new leads
• Support in developing business strategies or marketing plans and sourcing of properties to attract new clients
• Developing company’s business and growth by achieving target
• Maintaining office filing system (document control) - facilitates reports, invoices, targets achieved, work in progress, fee and marketing agreements, legal documents, etc.
• Helping team members develop skills especially for new employee
• Liaising with other real estate developers and property owners to acquire properties and marketing them for potential leasing and selling
• Passing on property enquiry to brokers
• Work closely with staffs in functions such as advertising, marketing, production, sales and distribution
• Creating property particulars and making sure they are updated to advertise to all website portals as required
Reason for Leaving: Qatar Blockade Crisis
• Meet and greet walk-in enquiries; and attend to answering enquiries from customers and business-related personnel
• Assist with appointment making, advise clients on procedures, documentation
• Liaising with other real estate developers and property owners to acquire properties and marketing them for potential leasing and selling
• Providing initial availability of property updates from different developers
• Passing on property enquiry to brokers
• Work closely with staffs in functions such as advertising, marketing, production, sales and distribution
• Support in developing business strategies or marketing plans and sourcing of properties to attract new clients
• Developing company’s business and growth by achieving target
• Interpret and communicate work procedures and company policies to staffs
• Maintaining office filing system (document control) - facilitates reports, invoices, targets achieved, work in progress, fee and marketing agreements, legal documents, etc.
• Maintaining employee data reports, personal records, office related expenses, etc.
• Responsible for recruitment, orientations and preparing datas/materials/logins for newly hired staff/s
• Updating digital signage, web portals, and social media profiles as required
• Updating property particulars to file records and all website portals as required
• Updating all as required Real Estate sales and leasing software - masterkey, company website, property finder, dubizzle, etc.
• Providing assistance with debt collection and other administrative or secretarial, human resources and information technology assistance
• Assisting with organizing and marketing company related events
• Perform other functions as per instruction from manager
Reason for Leaving: The operation at the company’s branch office shut down.
• Carries out responsibilities in functional areas like departmental development, Human Resource Management Systems (HRMS), employee relations, training and development, benefits, compensation, organizational development, and employment
• Manages with the administration of the day-to-day efficient operations of the human resources functions and duties
• Responsibility for the areas of recruiting, staffing logistics, and orientation with newly hired staffs
• Participating in developing company goals, objectives and workflow systems
• Maintaining human resource information system records and compiles reports and employee files
• Providing status of work in progress, and problems encountered
• Processes enrollments, changes, and terminations of participants in all benefit plans and programs, as well as assists employees with any benefit claim issues or concerns.
• Develop, review and analyze reports, records, and directives, and confer with company units on the prioritization of their request
• Schedules participants into training sessions and tracks any training records
• Assisting evaluation of reports, decisions and results of company; recommends new approaches and actions to effect continual improvements in efficiency of the company and services performed
Reason for Living: Leaving the city to go back to my hometown for family reasons.
Thesis title: Stereotypes in Ethnic Jokes among Samal and Visayan people and its effects to their feelings and thoughts
High School
