Private Flight Attendant
Arab wings
Total years of experience :21 years, 8 Months
• Providing VIP customer service
• Communicate with caterer companies
• Do the full plating and food presentation onboard
• Checking the client’s profile before each flight
• Review of Arab Wings general requirements and legal requirements
• Documentation
• Accident and incident reporting
• Doing the catering order from A to Z
Sales Manager (November, 2011- July 2013)
M.H. Alshaya co. Amman, Jordan
Victoria's Secret-Limited Brands
As sales manager the responsibilities of the position are the following but not limited to:
Managing the store sales team and drive them to fulfill the store's sales target, by developing the team through on spot observations and coaching the sales methods such as cross and upselling.
Communicating the latest trends and new products knowledge through using the brand's updated training materials. And upon launching new beauty and accessories products and making sure that the team has the accurate product knowledge.
Conducting the Mystery shopper training for the store team, on daily basis during the daily team talk. And making sure that the standards are being implemented on daily basis through observations.
Conducting weekly staff training upon the topic needed that is communicates by the brand earlier in the required week.
Making sure that the store is set to the latest visual standards by using the visual guidelines, updates that are communicated by the Visual merchandiser manager, and send confirmations once the new floor sets are implemented by the deadlines. And implement any changes that are needed to be implanted.
Change the floor set on weekly basis as per the weekly promotions, order the required marketing materials and making sure that are being delivered on time and confirm to the marketing department once received.
Making sure to confirm receiving any promotional test sms upon any promotional events, and get feedback from customers confirming receiving it.
Manage customer's complaints and coordinate to solve them with the customer care department within timely manner.
Make sure to implement the semiannual sale preparations by conducting the scheduled plan prior of 2 weeks of the launch date, that is about creating an action plan for the quantities that need to be cleared and suggest them to the operation manager, schedule the Rota (staff schedule) during the sale period to meet the rush hours and making sure there are enough staff members to cover during it, the action plan should also include a clear plan for the visual guidelines and making sure that it could be implemented and suggest alternatives if the guideline are not applicable to the store. Removing all sales items from the floor area and make sure that are priced correctly with the before and after price.
Conducting stock takes and prepare for it by contributing in the action plan that is set to be done.
Escalates incidents by taking into consideration the nature of the incident and the department that is involved in solving it.
Conducting surprise cash counts for the cash and the safe on weekly and daily basis.
Receiving shipments and making sure that are no discrepancies, and escalates if any occurs and follow up until they are solved.
Makeup artist (September, 15 2011- November, 11 2011)
M.H. Alshaya co. Amman, Jordan
MAC Makeup
Training as Beauty advisor with MAC makeup.
Makeup Artist (2010-2011)
Senyorita Saloon
Arabic Teacher-English teacher assistant
Kids Company Pre-school (October, 2009-February, 2010)
As a teacher, it is required to be teaching the kids those 3 years old, the basics of writing and reading the Arabic and English language.
Field Training (pre-education training)
Makeup Artist (2001-2010)
Maria Saloon.
Secretary Accountant
Al Methalyai Rubber Company (February, 2009-Octobre, 2009)
The position required handling the company's communications in several aspects such as shipment and stock level, organizing the companies accounting issues. Maintaining records that are related to the company's stock level, orders, and shipments.
Cairo Amman Bank (May. 13 2007- May, 5 2007)
Promote and maintain positive relations with, current and potential customers.
Comply with the bank's policies and procedures.
Contribute in fulfillment of the department and bank goals and objectives.
Perform as team member in allocating and coordinating the work flow.
Open new accounts.
Promote the bank's products and services, constantly cross-sells the bank's products at every opportunity.
Assistant Store Manager.
Sugar (2001-2002)
Manage the staff members as the attendance, and placing schedules as per making sure to have the best staff
Cover at all times specially during rush hours.
Communicate the sales targets and supporting the team members to achieve them as by communicating them and help the team by providing coaching to the best customer service practices.
Placing orders for store's stock level, by making sure to communicate best sellers, making sure that the store is within the healthy stock level at all times. And that all orders are received properly without discrepancies and are being priced and presented accordingly in a timely manner.
SHOWPIES
Sales Associate 2001
Diploma Degree in Accounting Information System from Al. Khwarizmi College, 2008, Amman, Jordan Tala 'a Al Ali high school - Amman, Jordan2005 ICDL course is certified by the UNISCO exam.