Customer Service Supervisor
Wahat Alzaweya Development
Total years of experience :6 years, 1 Months
customer-centric solutions.
Offered internal and external customers first-rate
customer service to maximize satisfaction and
business success.
Increased efficiency and team productivity by
promoting adherence to operational best practices
and company policies.
Received and processed various documents for
accuracy while demonstrating operational
knowledge of customers, carriers and procedures.
Compiled customer feedback and recommended
service delivery improvements to management.
Handled day-to-day customer contact via phones,
faxes and emails.
Maintained accurate and current customer account
data with manual forms processing and digital
information updates.
Addressed customer complaints and mitigated
dissatisfaction by employing timely and effective
solutions.
Executive Administration
Customer Service, Sharjah
· Work with 4 sales professionals covering 3 states
(Dubai, Sharjah & Ajman), responsible for more than
210 individual and corporate accounts.
· Support sales reps in opening new accounts and
upgrading existing service.
· Quickly and effectively solve customer challenges.
· Maintain quality control/satisfaction records,
constantly seeking new ways to improve customer
service.
