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Yassal Amir, Customer Support Team Lead

Yassal Amir

Customer Support Team Lead·Chestnut Education

United Arab Emirates

Bachelor's degree, Accounting and finance

Work experience

Total years of experience: 4 years, 1 months

Customer Support Team Lead

January 2025 - January 2026

Chestnut Education

Sharjah, United Arab Emirates

January 2025 - January 2026

Leading and directing the work of customer support representatives
Providing coaching and mentoring to team members to improve their skills and performance
Handling escalated customer complaints and issues
Setting performance targets and monitoring team performance against these targets
Company industry:
Higher Education

Customer Support/Sales Team Lead

January 2023 - January 2025

eGeeks Global

Rawalpindi, Pakistan

January 2023 - January 2025

Lead, mentor, and motivate the customer support team
Monitor team performance and ensure service level targets are met
Manage the sales team and develop effective sales strategies
Set sales targets and monitor performance metrics
Company industry:
IT Services

Customer Support/Sales Coordinator

January 2023 - January 2023

eGeeks Global

Rawalpindi, Pakistan

January 2023 - January 2023

Provided exceptional customer service and support via phone, email, and chat
Met and exceeded sales targets, promoting products/services to customers
Coordinated sales activities, including order processing and follow-up
Company industry:
IT Services

Client Coordinator

January 2022 - December 2022

eGeeks Global

Rawalpindi, Pakistan

January 2022 - December 2022

Collaborate with internal teams to meet client requirements
Maintain accurate records and update CRM system
Identify opportunities to upsell or cross-sell services
Company industry:
IT Services

Education

COMSATS University

February 2022

February 2022

Bachelor's degree, Accounting and finance

Pakistan

IMCG

March 2017

March 2017

High school or equivalent, Pre medical

Pakistan

Skills

Work Dedication
Expert
Work Dedication
Expert
Time management skills
Expert
Time management skills
Expert
Leadership
Expert
Leadership
Expert
MS Office tools
Expert
MS Office tools
Expert
Smart Work
Expert
Smart Work
Expert

Languages

English

Expert

Urdu

Native Speaker

Hobbies and interests

reading books and sports