Human Resources & Administration Manager
TradeOne Co.
Total des années d'expérience :31 years, 10 Mois
• Ensuring documentation, adherence & implementation of HR policies, procedures and processes
• Participating in developing & executing HR initiatives
• Advising managers on all aspects of people management
• Actively contributing to compensation & benefits reviews
• Managing Employee relations, organization reassignments disciplinary, grievances, benefit schemes
• Working on Employee motivation, engagement, retention & recognition, employee satisfaction
• Monitoring Performance management cycles & proposing improvements
• Validating HR information systems, data & presenting reports & analysis
• Ensuring the management of leave & attendance operations
• Developing & guiding a team
• Providing excellent timely service to the internal customers
Strategic HR management
Establishing human resources objectives in line with organizational objectives and operational needs.
Prepare and implement the annual HR Plan to support the overall strategic aims and objectives of the company.
Identify, design and implement strategic HR projects, which meet the defined policies and procedures set at Board Level.
Resourcing
Understanding the business demographic requirements to ensure effective recruitment to meet the overall business objective and Operational requirements.
Implementing diverse and specific interview and assessment center techniques to identify key talent and performance development requirements for new and current employee
Employee Relations
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Work closely with senior and line managers, providing them expert guidance,
• Coaching, and support on the full range of HR activities (including policies and procedures, term and conditions of employment, absence management, restructuring of services, performance management, redundancy planning etc.), in order to insure a consistent and fair approach to people management throughout the board.
• Keep up to date with legal developments and advice management on compliance and risk factors
• Manage investigation, disciplinary and grievance matters in to ensure successful scrutiny if challenged within the Labor Court.
• Provide advice and guidance on individual employee relation cases, ensuring that these are well managed and meet the requirements of the Companies policies, best practice and employment legislation.
• Develop, implement and maintain HR policies and procedures to ensure effective, fair and consistent management of staff throughout the organization, and ensure that a staff handbook is comprehensive and up-to-date.
• Ensure that managers and staff are aware of the policies and procedures and able to operate them effectively.
• Provide support to staff on HR issues, as and when required.
Learning and development
o In consultation with line managers identify and follow up individual development needs and source external training provision as and when required, monitoring training costs against budget.
o Maintain training records for all staff and assist with any training initiatives, as required.
Compensation and Benefits
With the help of a third party gather and analyze market data to measure the competitiveness of the company’s compensation and benefits package, and make recommendations as appropriate.
Monitor sickness and absence levels and provide monthly management reports
Review and manage on boarding and off boarding processes to ensure Audit and Labor Law Compliance.
Manage health issues and medical referrals.
Advice on matters relating to the engagement of external consultants.
Manage the HR team, setting clear objectives and completing appraisals and coordinate work activities and delegation.
Manage and control department expenditure within agreed budgets.
In this post reporting directly to myself the Admin. Manager, Security Manager, Legal Affairs Manager and all the function of the HR.
As a HRM I am responsible to manage the processes of human resources management, which includes (performance management, reward and compensation, workforce planning, human resource development, design the job description and the organizational structure).
• Align human resources management with organizational strategy
• Participate in the process of strategic planning and providing vital input and support
• Comprehend and translate strategic objectives into concrete human resources initiatives
• Improve organizational structure to facilitate strategy execution and process management
• Developing job design, job descriptions, and job specification
• Developing tailored performance management systems for variant jobs
• Design reward management systems
• Facilitate and plan for succession management
• Measure the ROI from HR unit
• Improve HR service coordination and delivery to other units according to strategic initiatives
• Design, implement and measure the ROI from training and development activities
• Improve the style and effectiveness of leadership
• Improve the quality of recruitments that support organizational culture and performance
• Improve retention rate of talented staff members
• Design HR management systems to facilitate the effective communication and management of staff among areas where the organizational perform projects or conduct operations
• Develop management systems for workforce planning
Achievements
Developed Group Grading System and salary scale.
Performed a hiring campaign for the group and managed to hired 16 Managerial Positiions and 1200 Jounior Employees in 4 months.
Inhanced all employment contracts (over 1800 ), personnel files, absenteeism reports and all HR and Administration forms etc.
Developed and gave training sessions to all staff on soft skills topics.
Develop new recruitment sources India, Pakistan, Phil, and Nipal
Headquartered in Singapore, Viva Healthcare is one of the fastest-growing healthcare providers for the mid-market in Asia, Africa and the Middle East. Viva Seha invests in healthcare in Egypt through buying and developing hospitals. Viva acquired its first hospital in Cairo in 2012 - an ambitious project to ‘turn around’ an existing hospital where there was no recruitment or retention strategy, no employment contracts, no staff training, no personnel files etc.
As a Human Resources Manager reporting directly to the Managing Director I am responsible for all aspects of designing, implementing and maintaining a sustainable recruitment and retention strategy, as well as promoting a positive working culture and employer brand. I was fully responsible for professionalizing and formalizing the HR department from scratch.
Responsibilities
o Develop compensation plans, benefits and performance management systems, and safety and recreation programs
o Manage and lead the recruitment of medical and non-medical staff
o Design and implement an induction program for all staff
o Provide guidance on training and development for all employees, manage and implement the training and development agenda
o Develop and implement all HR policies and procedures to ensure compliance with Egyptian employment law
o Manage all HR budgets and ensure effective payroll protocols and procedures
o Maintain and update files on employee records, legal documents and other personnel matters, with efficiency and confidentiality
o Lead in developing and maintaining a positive atmosphere within the company, and drive Viva Seha to become a preferred healthcare employer
o Prepare and submit periodic reports for management’s use, such as turnover reports, personnel inventories, absenteeism reports, health and safety, accident reports etc.
o Counsel company personnel as needed in areas such as career planning, training and development, employee relations and legal issues related to personnel
o Ensure that all staff abide by the company dress code and rules
o Prepare and conduct employee surveys
Achievements
In an effort to enhance the quality of medical support personnel, I led the dismissal and subsequent recruitment of over 50% of staff (45 FTE) within 6 months
Developed and formalized all employment contracts (over 90 FTE), personnel files, absenteeism reports etc.
Developed and gave training sessions to all staff on topics such as customer support, hygiene, F&B
Initiated monthly staff meetings to enhance transparency and ownership among all staff
(All the above were a first in the hospital. As a result, employee loyalty has increased and employee turnover has decreased significantly)
Al Ganzouri Specialized Hospital is one of the top Hospitals in Cairo, Established about 30 years ago and nowadays is Expanding the capacity. As a Human Resources Manager I established the Human Resources Department from scratch, Forms and Applications for the Hospital and for the Department, Man Power Analysis, Job Descriptions, Training needs, Performance Appraisal, Recruitment, Salary Scale and even the personnel Files in the Hospital
Americana is the biggest food company in the Middle East and the Jeddah factory is the main factory for its products all over the Middle East reign with turnover more than 6 Million USD a year as an Admin. Development Manager I am responsible for the development of all admin. Activities that happening in the company, the company started small and it grow thru the years and there were no admin. Procedures followed and with the big No. of employees working in the company comes my task to set up everything related to Admin and Human Resources in it form the Organisation Chart, Job Description, till meet and assist at the air port and housing and transportation security, safety, maintenance, mail services, office supplies, archive maintenance, also overseeing the government relations which support the image of the Company. I sat up a new hiring system, a job description for each post, quarterly evaluation reports, started up the new web page for the Administration and Human Resources in the Company, introduced the new communication system thru one of the biggest telecommunications companies in Saudi Arabia, Created a new filling system for all the employees (manual & computerized) and train the employees to maintain it, rearrange the documentation flow in between the departments (manual & computerized), enhanced the attendance system and started a training coerces for all employees up on the survey of their need to improve the quality of work
Saud Bahwan is One of the Largest Business groups in Oman representing globally renowned franchises like TOYOTA, LEXUS, FORD, MAN, KUMATSU and YOKOHAMA. Each is a market leader on its respective category. With a yearly sales turn over is over USD 3 Billion. As a Deputy Senior ManagerPersonnel & Omanisation I am responsible mainly for all the Recruitment Activities beside the H R Functions in the company (8200 Employees). Develop and manage the operation and implementation of recruitment policies, strategies and processes to ensure vacancies are filled in an effective and timely manner via developing and implementing strategies and programs to attract, recruit and select human resource needed to achieve the business objectives. Handling all the administrative and logistical aspects of the recruitment process. Participating in interviews and assessment centres, and applying appropriate selection criteria for defined purposes. Proposing individual offers to meet candidate needs within company frameworks. Assisting the GM HR with various HR related projects. Offering general advice to staff on HR related issues, Drafting H R Policies and Procedures. Compensation, Benefits, Labour Relations and Some Training Activitises.
C C C (Golden Pyramids Plaza Project) is the biggest complex in the Middle East area and the second all over the world (1 Billion Dollar Project). As the deputy Admin Manager I was responsible for all the admin activities in the project or as they used to call it (Services) all the services the project and its personal need I and my team should provide, all the maintenance, stationary, transportation, supplies, accommodation and ticketing for the employees were part of my responsibilities along with the most important thing. Meet and assist at the Airport and Hotel accommodation and transportation for the Top V.I.P Visitor of the project and trying to support them with all there requirements and needs during there stay in Cairo. Also, acting as a H R Manager with all the employees files in my hands Dealing with new candidates Scanning, Interviewing, Selecting, Orientation and Appraisal for all the local employees in the project.
Helping the Admin Manager in managing the administration activities of Mubarak Pumping Station Project (850 Million USD project). Responsible for keeping and updating all expatriate / local personnel files. Dealing with local personnel problems, and advising the Admin Manger of recommended courses of action in resolving those issues. Managing all transportation activities within the project either in Toshka work site or in Cairo. Acting as the Camp Manager in all the daily camp problems and Requirements. Conducting the camp facilities planning and operations. Supervise all the catering activities for the company’s’ 3 Dinning Facilities, 3 Drilling Barges and 2 Pontoons, and dealing with the food vendors and the food orders. Negotiating the deals between the company and the different private sector agencies in matters related to administrative activities. Helping in preparing local contracts with the agreed pay levels and standard terms and conditions. Dealing with local authorities in regards of all issues connected with the project. Maintaining and manipulating the project fixed assets. Following up the leave cycles for all personnel on the project either local or expatriates in regards of leave calculation, travel arrangements, and supervising the performance of all personnel related to this issue within the Company. Dealing with LABOUR Office in regards of contractual disputes that would have arisen between the company and Local personnel.
Americana Group is one of the largest groups in the Middle East in food processing with 35 Companies and Factories. Working in the CEO’s office as his Admin and Personnel Assistant I was in charge of all the Admin activities of the company’s head quarters, and also for selecting the candidates who will be hired in the CEO office and the Main Office, tracking down there performance and behavior, handling the Social insurance for them and keeping a file for every employee of the company in a safe place. Assisting the top management in developing and executing the Monthly plan of the company. Commanding a team of Secretaries, monitoring their jobs, and tracking any deviation from the set standards. Preparing statistics and performance indicators and rendering them to the CEO. Coordinating with all the departments of the company.
Heading a team of about 205 Multi- National Interpreter/ Translators. Translating and interpreting Arabic to English and English to Arabic in oral and written format, as required. Providing consecutive (listening to statements in first language, translating to second, translating responses from second language to first language) or simultaneous (rendering oral translation of material while it is spoken) translation between languages. Translating technical manuals, Field manuals, operational orders and procedures, directives, catalogs, charts, material release documents, and related materials. Checking translated texts for accuracy and conformance to format standards. Performing Quality Control functions for Arabic and English translations. Monitoring all activities of other interpreters in the Division, Supervising the other clerks of the Division and all the Admin activities of the Division. Tracking down the Yearly leave plan of the Division and the necessary in and out visas for all the employees, monitoring the performance of other interpreters/ Translators in the Division and evaluating them on a quarterly basis.
Translating from Arabic into English and from English into Arabic medical reports and documents. Coordinating between the Western medical staff and the Saudi patients in the ER Department. Also Tracking down there leave balance and dates and maintain records of there performance, shifts, and attitudes towards the emergency cases.
Hired as an Accountant in the company and when the company started the new computer system I was one of the first employees to join this Department as a representative of the Accounting Department.
B.SC. MAJOR: ACCOUNTING MINOR: BUSINESS ADMINISTRATION
INTENSIVE COMPUTER COURSES IN DOS, WINDOWS, COBOL PROGRAMING AND DIRECT ACCESS, THE FINAL GRADE WAS EXCELLENT.
INTENSIVE COURSE IN ENGLISH LANGUAGE AND ENGLISH CONVERSATION, PLUS SOME HINTS ABOUT ENGLISH LITERATURE, THE FINAL GRADE WAS EXCELLENT.