System Administrator
MAS
Total years of experience :10 years, 11 Months
• Diagnosis of desktop, application, networking and infrastructure issues.
• Experience of supporting a wide and varied client base.
• Troubleshooting PC’s, laptops and mobile devices.
• Providing 1st/2nd line support to users.
• Administering the IT department’s policies and procedures.
• Installation and support of telecommunication equipment.
• Maintaining a log of all problems detected and system backups.
• Responsible for maintaining backups and for project work such as new builds.
• Working closely with software suppliers to resolve operational issues.
• Support Simulation.
• Responsible for supporting: Windows XP/Vista/Windows 7/ Office 2003 and 2007, Windows Server, Small Business Server 2003/2008, Active Directory management Exchange 2003/2007, Backup products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations.
