HR & Organizational Development Consultant
EMENA Management Consulting
Total years of experience :26 years, 2 Months
HR & Organizational Development Consultant _ EMENA
Leading a team of HR & OD Consultants who work on Organizational Development programs as well as Human Capital projects for various industries in Europe, Middle East & North African region (Engineering’s, Construction, Oil & Gas, FMCG, Retail, F&B, Education Healthcare and Pharmaceutical) with strong focus on: :
OD programs aiming at improving the efficiency & effectiveness of organizations
Designing and Delivering Learning & Development programs
Design and deliver soft skills training programs for senior, med and junior levels.
Organizational Design and Restructuring
Developing operating Models and clarifying strategies
HR Transformation Projects
Leadership Transformation
Change Management
Talent Management Strategy
Job Analysis
Job Evaluation by using HAY methodology.
Grading system and salary structure by applying HAY methodology
Reward Strategies
Total Reward
Employee’s Engagement
Performance management system
Learning & Development strategy
Design and deliver soft skills training programs for senior & junior levels.
Design & deliver complete setup / system for operations in Retail industry including Store Operating Procedures, Manuals, Policies & Procedures and flow charts / process maps
Equinox include activities within real estate development and investment, retail, business to business (B2B) as well as local partnership and representation. The real estate portfolio includes shopping malls, residential compounds, commercial and industrial developments. The retail section covers the major categories such as fashion, home interiors, beauty, accessories, jewellery and toys. B2B section includes contracting, project work and product distribution. As for the local partnership and representation section, it entails alignments with world leading logistics organisations.
Accountabilities:
Lead and manage HR team in the Head office as well as in the regional retail operations in QATAR, KSA & UAE.
Develop and implement HR Strategies with a strong focus on Talent Management, Compensation & Benefits, Performance Management and Learning & Development for the group in Qatar and all regional operations.
Liaise with CEO and Head of Business Unites in identifying the business objectives of the group (Equinox Global investments ‘Fashion Retail & B2B’, ‘Real Estate’: Residential compounds and Shopping Malls such as The Mall, and North Gate Mall).
Advise the CEO and & Head of Business Unites regarding all HR provisions and enhance the employer branding in GCC market.
Manage the HR budget for the group in Qatar as well as the regional retail operations.
Manage the manpower planning & recruitment process for the group in Qatar as well as the regional retail operations.
Build a strong relationships with international and national recruitment agencies.
Develop and update of HR policies, procedures and manuals for the group in Qatar as well as the regional retail operations.
Manage the performance management system for the group and identifying performance gaps.
Manage the training & development and monitoring the learning curve of the staff.
Manage all related activities to compensation & benefits; Developing a grading system and salary structure by applying HAY methodology, incentive schemes, Performance related bonus and monthly payroll preparation.
Manage the retention and employer branding programs “Equal opportunity employer, Job satisfaction surveys, family social activities, etc …”
Plan for employment fairs and other HR events.
Retail Group Egypt is a subsidiary of Alhokair Fashion Retail. Fawaz A. Alhokair & Co (known as Alhokair Fashion Retail) was formed in 1990 by Fawaz, Salman and Abdulmajeed Alhokair. The company has since become the largest franchise retailer in the KSA, MENA, Central Asia and Caucasus regions, and is the only listed business of its type in the Middle East.
Accountabilities:
Leading a team of 8 (EGYPT & MOROCCO) and accountable for developing and implementing an HR Transformation project with a strong focus on Learning & Development, Talent Management, Compensation & Benefits, Performance Management, and Employee Relations.
Review the organization structure, roles, process to increase the effectiveness of the organisation to meet business objectives
Developing and implementing HR policies and procedures (EGYPT & MOROCCO) aiming at ensuring consistency of USD 200 Million business with positive employee relations for more than 1000 of Manpower.
Developing a Talent Management Strategies and building up strong relationship with various sources in the market (Universities, Schools, trade unions …etc).
Ensure that there is adequate and enriched diverse talent that is suitable for the high performance culture.
Compensation and Benefits -Developing a grading system and salary structure by applying HAY methodology.
Manage all different aspects of HR, including a full working knowledge of Egyptian and Moroccan Labour Law and enhance the relationship with local authorities (Social insurance & Ministry of Manpower)
Developing a Performance management Systems and promote a new incentive scheme.
Developing a Learning & Development program for managerial and supervisory level.
Conduct training needs analysis (TNA) for Stores’ and office employees and define the training and development plans for the stores’ operations across 94 Stores (20 Brands).
Developing, designing and providing an in house Learning & Development program (LDP) for managerial and supervisory level in the stores’ operations across 94 Stores in Egypt and 33 stores in Morocco with cost saving of 0.6 million USD.
Managing & conducting induction training for new employees to ensure proper integration for them within the organization.
Developing the capabilities of the stores’ managers and strengthen their leadership skills.
Conduct regular Stores’ visits to monitor and evaluate sales skills and customer service of stores´ teams.
Developing a Performance management Systems and promote a new incentive scheme that enhance and increase sales in the stores.
Position and brand Retail Group as an employer of choice in Retail industry in Egypt, Morocco & North African region and apply HR best practices.
Leading a team of 12, accountable for Developing and implementing all HR strategy and activities with a strong focus across organization design, recruitment, compensation & benefits, performance management, employee relations and learning & development.
Manpower planning, Recruitment & Selection
Developed and implemented effective recruitment strategy which ensured that talented candidates are recruited for all employment levels efficiently and cost-effectively.
Developed a competency matrix for all levels (behavioral & Functional) and linking it with the approved organization’s list of job titles.
Work with company managers / head of departments to effectively plan and execute their recruitment processes as well as strengthen the employment application process, including orientation; maintain files of employment agreements and senior executive
contracts.
Establish successful business relationships with various recruitment agencies in MENA, EU, Central Asia (India, Bangladesh, and Nepal) and the Far East (Philippine).
Developed and delivered end-to-end recruitment campaigns in Egypt, Tunisia, Morocco, India and Philippine for the Commercial Division “Sales, Marketing & Lays” and various Engineering’s (Civil, Mechanical, Electrical and Electronics Engineers) positions as well as Chemists and other technical positions for the Operations Division.
Design and deliver an HR strategy that enabled the delivery of its objectives.
Re structuring the HR & Admin functions and enhanced the strategic vision, mission, and values of the organization and the development of all employees.
Reviewed the organization structure and aligned it with the company business strategy for the period of 2012-2017.
Restructured the entire organization and right size all departments (a cost saving driven project).
Strengthen the effectiveness of the organization in the areas of alignment (people and structure), workforce development, and building human capabilities using sound organizational development techniques.
Developing and deploying new OD initiatives to improve employees’ productivity and increase their loyalty to the company and their job satisfaction.
Work with the management team to assess their org structures, systems, and key
processes; assist with job design; organizational reporting structure; document
ongoing changes to organization structure and job descriptions.
Developed and implemented HR policies and procedures (using part of the existing policies) aimed at ensuring consistency of $ 160 Million business with positive employee relations for more than 900 of Manpower.
Reviewed all policy and procedures in place and developed a company Policy and procedure manual.
C&B
Evaluated all job positions (145 different jobs), modeling them into families, and determined a job size of each job, using HAY methods and techniques.
Developed a grading system (according to HAY methodology) and new salary structure.
Conducting detailed assessments of the current “pay policy and reward strategy” for ORC, and developed a new incentive plan that helped in retaining talented employees (locals and ex-pats)
Developed a comprehensive performance management system which supported the realization of business strategy.
Setting goals and smart objectives, managing performance, developing and motivating employees - in order to ensure the highest levels of performance are achieved.
Learning & Development
Develop and implement an L&D strategy for staff training and development.
Plan departmental/functional/Company training budgets, forecast costs, design and deliver soft skills training programs for junior and senior levels.
Identifying training and development needs within the company through job analysis, appraisal systems and regular consultation with line managers.
Identify, select and manage external training, agencies and providers necessary to deliver required technical trainings to appropriate standards.
Azadea Group is one of the world's fastest growing retail groups. It carries a strong franchise portfolio of over 53 diverse brands that features some of the industry's most identifiable names, including Zara, Mango, Virgin Megastore and Sunglass Hut. Azadea Group headquarters are in Beirut, Lebanon. A comprehensive network of local offices supports our operations in the Middle East and Europe. Currently, it operates 490 strategically located stores across the Middle East.
Accountabilities & Achievements:
Accountable for implementing HR policies, procedures and best practices that ensure consistency & Successes of 4 diversified business models (Fashion, F&B, Furniture and Multimedia).
Leading a team of 8, accountable for aligning and implementing all HR strategy and activities with a strong focus across Recruitment, compensation & benefits, organization design, performance management, employee relations and Training & Development.
Conducts detailed salary surveys, analyzes data, determines problem areas and prepares documentations of findings for submission to Chief Human Resource Officer (CHRO) and General Manager.
Advises the General Manager regarding alternative courses of action available to address company classification needs and prepares management information reports in order to ensure that Senior Business Managers have the relevant information needed to support strategic decision-making.
Develops and maintains good working relationships with internal departments, external agencies and service providers in order to support the smooth provision of HR services across the organization and promote the image of the company externally.
Supervises and supports employee relations’ team in providing professional advice and guidance to internal customers, attempts to negotiate resolutions of problems outside the formal grievance process and conducts any required research to ensure accuracy of allegations.
Attends and contributes to business planning and decision making meetings in order to communicate effectively within the organization and provide HR input and support to overall business decision making.
Manages annual allocated budget and expenditure up to set limits, optimizes and reduces costs where possible and reports variances versus budget, in order to ensure effective cost management.
Directs the processing and entry of all personnel actions including appointments, promotions, transfers, separations and supervises government relations activities to provide efficient services to all concerned parties.
Interprets company rules, regulations, policies and procedures, ensures their effective implementation and oversees the development of policy and procedure improvements in order to ensure the ongoing development of HR provision and standards.
Manages the recruitment process for both key business positions and employees in own area in order to support the recruitment of high calibre individuals that will enable the business to meet its objectives.
Reviews all interview materials and monitors hiring practices to ensure supervisors are selecting or rejecting applicants in conformance with legal requirements and department policies.
Reviews methods used by various entities, recommends system enhancements to the CHRO and proposes alternative organizational plans based on knowledge of company rules and policies.
Explains the roles of employees and supervisors in the company’s action plan and in the successful operation of the performance appraisal system.
Conducts needs assessment to determine company’s training needs.
Liaises regularly with senior business management in order to understand ongoing business activities and development and the implications this will have for HR service support.
Americana Group’s main lines of business are operating food & beverage outlets, as well as manufacturing food products. With a network of over 1, 300 outlets, it is not only the largest operator of restaurant chains in the MENA region, but also one of the most successful franchise operators in the whole world. The Group’s network encompasses 8 of the world’s most recognized brands in the Quick Service, Casual Dining and Fine Dining categories, such as KFC, Pizza Hut, Hardee’s, TGI Friday’s, Costa Coffee, Krispy Kreme and, most recently, Signor Sassi. In addition, Americana Group’s thorough understanding of Middle Eastern tastes has led it to create 6 of its own home grown brands, which have proven to be as successful with consumers as their global counterparts.
Accountabilities & Achievements:
Defining and implementing HR policies, procedures and best practices that ensure consistency of $ 200 Million business with positive employee relations for more than 1000 of Manpower.
Developing communication/information tools to keep employees informed on relevant changes in Company Policies and local labour legislation issues in all KSA & GCC branches (KSA Factories and the regional Sales organizations (in Riyadh, Qaseem, Medina, Makah, Abha, Al Khobar), Kuwait Factory and Sales Organization in UAE: Dubai).
Ensuring the development of yearly manpower plan to strengthen and leverage the organization and prepare department annual budget.
Developing & executing staffing fundamentals and tools; Defining needs, and interviewing/ selection criteria and on-boarding.
Identifying and developing most appropriate recruitment sources and establish successful business relationships with various recruitment agencies in MENA, EU, Central Asia (India, Bangladesh, and Nepal) and the Far East (Philippine).
Developed and delivered successful recruitment campaigns in Egypt, Tunisia, Morocco, India and Philippine for the commercial Division “Sales & Marketing” and various Engineering’s (Civil, Mechanical, Electrical, Electronics Engineers) positions as well as Vets and other technical positions for the Operations Division (Production, Quality Assurance, Warehousing and Engineering’s Departments).
Developing & managing On-Job-Training (OJT) for the new comers of Saudi Nationals that is valued by $ 240 T.
Reducing the cost of the sub-contracted labours by $ 130 T. yearly by contracting & negotiating with new sources.
Conducting training & development needs’ assessments to develop a yearly training calendar that is consistent with business objectives and securing appropriate training providers.
Facilitating & linking the objective setting process to align individual performance with business outcome.
Providing technical expertise and advice to all departments on identifying and solving HR related issues.
Providing coaching to line management to setting SMART objectives.
Managing the development & implementation of performance management system and link it to the training & development plans and compensations & benefits system;
Clarifying roles, setting performance standards in all departments, competency building, and organizational development to ensure bench of highly potential talent in a positive and productive work environment.
Maintaining presence in the field (Branches’ visits) to continually build a good relation with all employees.
Conducting regular salaries & benefits surveys; developing and maintaining a systematized compensation program that provides meaningful salary ranges for all levels of employees.
Developing and executing recognition programs to promote loyalty and morale;
Managing annual organization health survey, work accidents’ investigations and reports & statistics.
Managing Exit interviews and identifying the reasons for leaving to enhance the situation within the organization.
Accountabilities & Achievements:
• Supporting the achievement of the organization’s business objectives and ensuring that best practices are integrated and mutually supportive
• Formulating and developing consultancy tools and packages for single and multi-firms and organizations using Hard & Soft Systems approaches with focus on:
organization structure design and development — job description development — job analysis and job evaluation.
Talent management and development Using tailored models and industry best practice, that helps to attract, retain and develop the right people, inline with the current and forecasted business needs.
• Re-structuring small firms and organizational departments; plan and manage rightsizing.
• Integrating systems methods for improving quality and productivity of junior and senior levels.
• Developing and formulating systems tools for measuring performance and evaluating managerial skills.
• Developing a high-performance culture to increase engagement and commitment.
• Developing performance management processes which enabled both financial and non-financial rewards to be related to competencies and skills; ensure that pay levels are competitive.
• Linking rewards to quality performance and the achievement of high levels of customer service.
• Developing organizational learning processes; encourage self-managed learning through the use of personal development plans as part of performance management.
• Developing strategic capability and provide encouragement and facilities for enhancing innovative skills and intellectual capital.
• Developing a learning organization; implement knowledge management processes; support total quality and customer care initiatives with focused training.
• Implementing productivity improvement and just-in-time training linked to immediate business needs and generate measurable improvements in cost-effectiveness.
May 2003 - 04 Business Development Manager
North Star UK Ltd.
• Ensuring the achievement of the company’s mission, vision and set targets, aligning these with and positively contributing to company's overall vision.
• Participating in strategic planning process, indentifying, evaluating and qualifying potential opportunities and creating strategic partnerships necessary for implementation.
• Managing customer relationships, products portfolios, pricing policy and contractual agreements.
• Creating tactical and strategic channel roadmaps and detailed plans, including annual and long term plans.
• Negotiating and structuring key solution with business partners and driving new markets.
• Monitoring and tracking performance of products, programs and relationships, measuring ROI and scaling opportunities, as well as financial impact.
• Involvement in strategic planning, resource allocation, leadership techniques and organizational development.
Apr 2002 - 03 Management Consultant
North Star UK Ltd.
• Formulating and developing consultancy tools and packages.
• Evaluating current communication mechanisms of organizations.
• Designing & Developing information systems for small firms and organizations that enhance the communication mechanisms among all stakeholders.
• Designing and delivering training courses and workshops for managerial & Executive levels.
Accountabilities & Achievements:
• Establishing the annual export plan to achieve the company’s strategies and objectives.
• Analysing the foreign Markets as a basis for product decisions.
• Securing & directing several shipment sources (Logistics) to meet the clients’ needs on time (transfer of goods by land, air and sea to overseas countries).
• Follow up on the Export Coordinators; in addition to supervising the overall export activities in relation to banks, invoices according to the pre-set export plan.
• Controlling the National Store Stocks and Evaluating the store inventories & Movement of Product Lines.
• Planning & forecasting for the monthly required products.
• Negotiating contracts for transportation companies at the lowest possible cost and the highest service quality.
• Establishing and maintaining a control system for the Stores (budgetary control, control of services rendered and Stock movement).
• Improving internal customer satisfaction and service quality by instituting and sustaining coordination among departments.