ياسر فاروق

• Managed a portfolio of high-value accounts, focusing on luxury and
premium segments, to drive transient, extended stay, leisure, group,
and catering business.
• Conducted a minimum of \[15\] client visits/sales calls per week,
building strong, long-term relationships with key decision-makers
and influencers.
• Collaborated closely with Sales & Marketing leadership and
property-level teams to ensure alignment of sales strategies with
overall business objectives.
• Prepared accurate and timely reports analyzing sales performance,
market trends, and competitive landscapes.

• Create/execute the strategic plan that generates interest in our events,
enabling us to hit revenue targets. This involves analyzing market
trends, recognizing new business opportunities and responsibilities for
setting sales targets.
• Maintain and manage relationships with high profile clients i.e.,
corporate accounts, wedding planners & other event organizers. Offer
amazing customer service to keep them satisfied, as well and coming
back.
• Organize and coordinate themed events from initial meet/greet to
finality. Work in conjunction with multiple departments from catering,
audio visual to housekeeping and all other facets of the event run
cooperatively.

• Create customized proposals and packages to cater the request
based on every clients needs and budget.
• Conduct guest interactions by providing exceptional customer -
service and holistic client satisfaction.
• Plan and execute weddings work closely with other departments
such as catering, housekeeping, banquets services etc.
• Lead on-site logistics (setup, schedule) and resolve any last-minute
event day issues.
• Prepare sales and client feedback reports as well as event data that
should be shared for the comments on what might have worked or
not, all this helps in crafting future plans enhancing service delivery.

• Supervised event staff, providing clear direction and guidance for
successful execution of tasks.
• Increased repeat business with exceptional attention to detail and
personalized client service.
• Contract negotiation to make sure vendors meet the hotels quality
standards and client needs.
• Support and supervise the event sales team, coaching, supporting
colleagues to drive optimal performance.
• Perform a post-event review to get client feedback and judge the
efficiency of the same.
• Solve any legal or regulatory issues that may arise while planning
for the event and during its execution.

• Contract negotiation to make sure vendors meet the hotels quality
standards and client needs.
• Support and supervise the event sales team, coaching, supporting
and training colleagues to drive optimal performance.
• Perform a post-event review to get client feedback and judge the
efficiency of the same.
• Take feedback and work on it to be better at providing quality
service, making sure that the clients are satisfied.
• Solve any legal or regulatory issues that may arise while planning
for the event and during its execution.

• Create and Implement sales strategies to generate Hajj & Umrah group
business.
• Uncover and secure new business, including travel agents, religious
organizations + corporate accounts to boost group rooms
• Manage events related to Hajj and Umrah groups from planning till
execution managing all the operational aspects efficiently.
• Develop long-term relationships with clients and improve client loyalty
through excellent personalized service as well the developing customized
solutions which meet their demands.
• Study the Hajj and Umrah tourism sector, analyze market trends as well
as competitor activities to identify potential opportunities and threats.

• Creating and maintaining detailed logistical plans for corporate
meetings, including scheduling of all aspects (catering needs,
audiovisual requirements or room set-up).
• Serve as corporate client liaison and trouble-shooter for the planning of
events (beginning to end) including interdepartmental requests,
inquiries throughout sales prior to final booking.
• Supervise and train all casual staff to promote hotel standards and
services recommendation.

• Develop and maintain key client relationships to provide
personalized service, increase business.
• Coordinate with different departments to ensure that luxury events
are well planned & executed without mistakes.
• Create and execute sales plans, hit revenue targets to grow the
business as well covering all bases of: prospecting + pushing for new
deals / managing relationships

• Develop and maintain key client relationships to provide
personalized service, increase business.
• Coordinate with deferent departments to ensure that luxury
events are well planned & executed without mistakes.
• Influence market trends and competition through observation,
research of competitors to identify selling space for your hotel
in luxury events.