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Yasser Hakim, Office Manager

Yasser Hakim

Office Manager·ايكوفيرت للتجارة العامة والمقاولات

Kuwait

Master's degree, قانون عام وحقوق انسان

Work experience

Total years of experience: 14 years, 6 months

Office Manager

December 2019 - Present

ايكوفيرت للتجارة العامة والمقاولات

Al Kuwait, Kuwait

December 2019 - Present

Manage office operations, executive support, project administration, remote HRMS support, and agricultural project coordination across multiple operational environments. Lead and coordinate a 10+ member support team, manage schedules, correspondence, confidential documents, reports, trackers, and follow-ups. Coordinate with management, departments, site teams, vendors, and stakeholders to ensure smooth workflow and timely closure of tasks. Support document control, cost control, service requests, HRMS transactions, staff coordination, and operational issue resolution. Apply QHSE/ISO audit-readiness awareness and use advanced digital tools including MS Office, Outlook, OneDrive, Calendar, MS Project, Visio, and task management systems.
Company industry:
Facilities & Property Management
Job role:
Management

Office Manager

December 2019 - Present

Ecovert Energies & Services

Al Kuwait, Kuwait

December 2019 - Present

Manage office operations, executive support, project administration, remote HRMS support, and agricultural project coordination across multiple operational environments. Lead and coordinate a 10+ member support team, manage schedules, correspondence, confidential documents, reports, trackers, and follow-ups. Coordinate with management, departments, site teams, vendors, and stakeholders to ensure smooth workflow and timely closure of tasks. Support document control, cost control, service requests, HRMS transactions, staff coordination, and operational issue resolution. Apply QHSE/ISO audit-readiness awareness and use advanced digital tools including MS Office, Outlook, OneDrive, Calendar, MS Project, Visio, and task management systems.
Company industry:
Facilities & Property Management
Job role:
Management

Help Desk Operator

January 2015 - December 2020

IFM

Cairo, Egypt

I found this job using Bayt.com

January 2015 - December 2020

I was A Help desk Admin at IFM Company
Company industry:
Utilities
Job role:
Management

Real Estate Marketing & Business Owner / Operator

January 2017 - January 2019

Al Daar Real Estate Co /

Cairo, Egypt

January 2017 - January 2019

• Handled client inquiries related to rent, sale, purchase, and investment opportunities.
• Marketed available units through direct relationships, referrals, follow-up, and daily customer communication.
• Coordinated viewings and communication between owners, clients, and potential customers.
• Managed business priorities independently, including calls, appointments, property search, client updates, negotiation, and
service quality. ownership
Company industry:
Real Estate

Logistics Coordinator

January 2017 - January 2019

EXPRO - Oil & Gas Services

Cairo, Egypt

January 2017 - January 2019

• Supported logistics coordination for project and site operations.
• Followed schedules, movement, deliveries, personnel arrangements, and operational requirements.
• Coordinated with internal teams, external parties, drivers, site representatives, and supervisors.
• Organized logistics documents, requests, lists, and operational information for follow-up.
• Strengthened planning, communication sequence, safety awareness, document discipline, and fast operational response.
Company industry:
Oil & Gas

Technical Support Representative

January 2016 - January 2017

Orange Egypt

Cairo, Egypt

January 2016 - January 2017

• Received technical inquiries related to telecom services, internet, devices, interruptions, and usage issues.
• Diagnosed common issues and guided customers step by step to resolution or proper escalation.
• Recorded cases, symptoms, actions taken, escalation notes, and required follow-up.
• Developed strong listening, diagnosis, explanation, patience, and structured problem-solving skills.
Company industry:
Telecommunications

Customer Service Representative

January 2015 - January 2016

WE / Telecom Egypt

Cairo, Egypt

January 2015 - January 2016

• Handled customer inquiries, service explanations, account information, requests, and complaints.
• Updated customer records, logged requests, followed internal procedures, and escalated cases when required.
• Built strong customer-experience skills, call control, service etiquette, patience, pressure handling, and ownership of customer
problems.
Company industry:
Telecommunications

Secretary

January 2012 - January 2015

Al Eman Constructions Co

Marsa Matruh, Egypt

January 2012 - January 2015

• Performed secretarial tasks including calls, files, correspondence, appointment support, and document preparation.
• Organized records, papers, lists, and construction-related administrative documents.
• Supported communication between office management, site staff, clients, suppliers, and visitors.
• Built early discipline in organization, punctuality, responsibility, document accuracy, and practical follow-up.
Company industry:
Construction & Building

Education

جامعة أسيوط

June 2015

June 2015

Master's degree, قانون عام وحقوق انسان

Egypt

GPA (point): 4 out of 5

GPA (point): 4 out of 5

ماجستير فى القانون العام و حقوق الإنسانز

جامعة بني سويف

June 2015

June 2015

Bachelor's degree, الحقوق

Egypt

GPA (point): 4 out of 5

GPA (point): 4 out of 5

خريج كلية الحقوق جامعة بني سويف بتقدير عام جيد جدا مع مرتبة الشرف

Skills

Administrative Assistance

Expert

العمل الاداري والتجاري

Expert

سكريتاريا

Expert

Administrative

Expert

Facility Management

Expert

MANAGEMENT

Expert

SAFETY

Expert

TIME MANAGEMENT

Expert

قيادة السيارات

Expert

قراءة الكتب

Expert

COMMUNICATION SKILLS

Expert

COST CONTROL

Intermediate

CONSTRUCTION

Intermediate

CUSTOMER SERVICE

Intermediate

OFFICE MANAGEMENT

Intermediate

OPERATIONS ADMINISTRATION MAINTENANCE AND PROVISIONING OAMP

Intermediate

PROJECT MANAGEMENT

Intermediate

REAL ESTATE MARKETING

Intermediate

TEAM LEADERSHIP

Intermediate

TECHNICAL SUPPORT

Intermediate

TELECOMMUNICATIONS

Intermediate

Administrative Assistance

Expert

العمل الاداري والتجاري

Expert

سكريتاريا

Expert

Administrative

Expert

Facility Management

Expert

Social profiles

Languages

Arabic

Native Speaker

English

Expert

Trainings and Certifications

Certifications

ISO 45001:2018

ISO 9001:2015, ISO 14001:2015

Internal Auditor Training

ICDL

Jan 2020 - Jan 2021

Internal Auditor Training

Apr 2024

Trainings

How to be a leader

Cairo university

Jan 2019

Hobbies and interests

عالم التكنولوجيا والكمبيوتر و كل ما هو جديد عن التكنولوجيا

كورس بالـ ICDL كورس بالـ Microsoft Office كورس بالـ CCNA التعامل مع برامج الـ Photo Shop التعامل مع AVAYA System

قيادة السيارات و الاهتمام بكل ماهو جديد في عالم السيارات

سيارة خاصة رخصة قيادة رخصة دولية كورس القيادة الدفاعية