operation manager
al toga
Total years of experience :11 years, 9 Months
• manage the operation of the Fresh Food& Grilled Food and ensure provision of a high level of service and profitability of the business
• Monitoring, systematically departmental costs, operational performance and alerting the Assistant/Director of impending issue.
• Ensuring effective implementation of all corporate processes/procedures and standards such as hygiene, sanitation, and security and safety standards.
• Communicating to store personnel corporate standards and correspondent drivers of cost/service level, in order to facilitate and ensure proper behaviors.
• Implementing loss prevention and shrink procedures, managing the inventory and taking measures to minimize damages, loss and thefts and optimizing stock turnover.
• Supporting department managers in the planning, receiving/handling and replenishment operations with respect to the right level of stock on the shelves, periodic verification of expiration dates for Fresh Foods, Supermarket and Home Center, order and clean.
• Ensuring proper implementation of visual merchandising recommendations and as needed adopt refinements imposed by store layout/infrastructure constraints/other constraints maintaining high standards of visual display and customer experience.
• Providing inputs to Logistics in order to optimize the replenishment and to Merchandise with respect to possible improvements of assortment/pricing/suppliers, given clients' requests, local competitors and suppliers behavior.
• Reporting clients' claims/requests to the Store Manager and taking steps to resolve them as directed.
• Ensuring availability of sufficient levels of in-stock position on basics.
• Following up on Trading Standards, code dating and product rotation
• Expanding the sales function, drive business growth & customer satisfaction.
• Work directly with the customers tounderstand their environment needs, ensuring customer satisfaction & revenue generation.
• Set a clear objectives, goal & directions for the sales team.
• Educate customers & prospect on our products & services.
• Follow up all customers inquiries to ensure proper responses..
• Training the new Team member.
• Training super visor level.
