Yasser Alsanad

Corporate Office Executive Director at National Water Company

• Saudi Arabia - Riyadh
• My current job since September 2017

Enterprise PMO & Strategy Manager at National Water Company

• Saudi Arabia - Riyadh
• January 2015 to September 2017

Review corporate strategic plans, communicate and cascade throughout the organization, ensuring clarity and providing guidance as needed. Ensuring future growth / merger activities are embedded within the corporate planning and manage knowledge transfer and change management activities especially corporate branding initiatives.

Responsibilities:
• Contribute setting annual master plan for the organization
• Alignment between HQ and city business units to have an integrated outcomes
• Create guideline and templates distributed within the organization to capture annual plans and budgets ensuring that activities are aligned with the corporate strategy

Customer Service Regional Manager at National Water Company

• Saudi Arabia - Riyadh
• April 2010 to January 2015

Customer service divided to seven departments:
- Customer Services centers (branches network) - Call center
- Filing station - Quality assurance - Key accounts - Complain department

- Back office (Billing, Debt recovery, Metering, new connection, environment protecting)

Responsibilities:
• Review and follow call center plans to handle over than 1.6 million calls per year within world wide KPI'S, not to exceed 5% abandoned calls
• Plan & execute "annual revenue plan", targeting over 1billion SR
• Managing total staff over 900 employees
• Run and maintain billing cycle (issuing - monitoring - adjustment)
• Monitoring branch network performance
• Budgeting, planning and compliance for customer service

Corporate Communication Manager at National Water Company

• Saudi Arabia - Riyadh
• February 2009 to April 2010

• Establishing Corporate Communication department
• Branding ● Corporate Communications ● PR
• Internal Communication ● Media Relation ● CSR
● Events Management and Recreation

Senior Editor at Al- Eqtisadiah Newspaper

• Saudi Arabia - Riyadh
• December 2007 to February 2009

As a Part time activities

Senior Editor for (Travel & Tourism) Page
and (Training & Human Development) Page
in al-Eqtisadiah Newspaper

Training & Career Development Manager at Saudi Public Transport Company (SAPTCO)

• Saudi Arabia - Riyadh
• September 2007 to February 2009

• Establishing Training and Career Development Department
• Leading transportation transformation
• Organizational Excellence ● Carrier / Succession Planning
• Manpower Planning ● Salary scale / Benefit
• Change Management ● Management Engagement
• Performance Management ● Talent Development
• Head of planning & development team
• Managing annual training plan and budget
• Developed HRMS using latest Oracle releases

Public Relation & Media Manager at Saudi Public Transport Company (SAPTCO)

• Saudi Arabia - Riyadh
• July 2004 to September 2007

• Media Relations ● Corporate Social responsibility (CSR)
• Events ● Internal Communications
• PR campaigns ● Asset Media Investment

Fund Raising & public relation Supervisor at Disabled Children’s Association

• Saudi Arabia - Riyadh
• January 2003 to July 2004

• Portfolios investment ● Fund Raising
• Develop financial recourses
• Preparing and organizing programs and activities

Customer Services Specialist at National Commercial Bank

• Saudi Arabia - Riyadh
• October 2002 to January 2003

Investment ● Stock operations
• Customer services ● Marketing finance products
• Marketing personal financial planning (PFP)