Corporate Office Executive Director
National Water Company
Total des années d'expérience :21 years, 8 Mois
Review corporate strategic plans, communicate and cascade throughout the organization, ensuring clarity and providing guidance as needed. Ensuring future growth / merger activities are embedded within the corporate planning and manage knowledge transfer and change management activities especially corporate branding initiatives.
Responsibilities:
• Contribute setting annual master plan for the organization
• Alignment between HQ and city business units to have an integrated outcomes
• Create guideline and templates distributed within the organization to capture annual plans and budgets ensuring that activities are aligned with the corporate strategy
Customer service divided to seven departments:
- Customer Services centers (branches network) - Call center
- Filing station - Quality assurance - Key accounts - Complain department
- Back office (Billing, Debt recovery, Metering, new connection, environment protecting)
Responsibilities:
• Review and follow call center plans to handle over than 1.6 million calls per year within world wide KPI'S, not to exceed 5% abandoned calls
• Plan & execute "annual revenue plan", targeting over 1billion SR
• Managing total staff over 900 employees
• Run and maintain billing cycle (issuing - monitoring - adjustment)
• Monitoring branch network performance
• Budgeting, planning and compliance for customer service
• Establishing Corporate Communication department
• Branding ● Corporate Communications ● PR
• Internal Communication ● Media Relation ● CSR
● Events Management and Recreation
As a Part time activities
Senior Editor for (Travel & Tourism) Page
and (Training & Human Development) Page
in al-Eqtisadiah Newspaper
• Establishing Training and Career Development Department
• Leading transportation transformation
• Organizational Excellence ● Carrier / Succession Planning
• Manpower Planning ● Salary scale / Benefit
• Change Management ● Management Engagement
• Performance Management ● Talent Development
• Head of planning & development team
• Managing annual training plan and budget
• Developed HRMS using latest Oracle releases
• Media Relations ● Corporate Social responsibility (CSR)
• Events ● Internal Communications
• PR campaigns ● Asset Media Investment
• Portfolios investment ● Fund Raising
• Develop financial recourses
• Preparing and organizing programs and activities
Investment ● Stock operations
• Customer services ● Marketing finance products
• Marketing personal financial planning (PFP)
Executive MBA
Bachelor degree in business administration
