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Yassin ElMwafi, Application Technical Support Engineer

Yassin ElMwafi

Application Technical Support Engineer·OMA Emirates LLC

Oman

Bachelor's degree, Computer Science

Work experience

Total years of experience: 4 years, 7 months

Application Technical Support Engineer

July 2025 - Present

OMA Emirates LLC

Muscat, Oman

July 2025 - Present

• Provide L2 technical support for OMA NanoPerso web-based applications in
production environments.
• Investigate and resolve customer-reported incidents, application issues, and
backend system errors.
• Analyze and optimize SQL queries for troubleshooting, reporting, and operational
support.
• Support application monitoring and issue escalation processes to ensure service
continuity.
• Collaborate with technical teams to identify root causes and implement long-term
solutions.
• Troubleshoot backend integrations, application workflows, and database-related
incidents.
• Support card personalization and production-related operations in banking
environments.

Company industry:
IT Services
Job role:
Information Technology

Senior Technical Solution Engineer

October 2022 - July 2023

Back End integrated solutions

Cairo, Egypt

October 2022 - July 2023

• Understand and gather requirements from new clients
• Develop and execute detailed implementation plans
• Lead project execution and implementation
• Provide comprehensive training to clients
• Deliver post-sale support and troubleshooting
• Administer and manage databases

Company industry:
Software Development
Job role:
Information Technology

Front-End (Angular)

November 2022 - May 2023

Route academy

Cairo, Egypt

November 2022 - May 2023

Develop and deliver projects using Angular framework, incorporating HTML, CSS, and
JavaScript for responsive and dynamic web applications

Company industry:
Software Development
Job role:
Information Technology

Call center agent

July 2022 - September 2022

NBE

Cairo, Egypt

July 2022 - September 2022

Respond to customer inquiries regarding their accounts and bank applications, providing
clear and accurate information

Company industry:
Banking
Job role:
Customer Service and Call Center

Back-End (ASP.Net)

November 2021 - May 2022

Route academy

Cairo, Egypt

November 2021 - May 2022

Build projects using the.NET Core framework, with a focus on MVC architecture and
RESTful API development

Company industry:
Software Development
Job role:
Information Technology

Reserve Officer (IT Department)

November 2019 - April 2022

Egyptian Army

Cairo, Egypt

November 2019 - April 2022

I maintained and updated a desktop application using C# and SQL to manage and store
comprehensive data on individuals who served in the Egyptian Army
I worked on military projects, developing applications with the MVC framework and
designing user interfaces using HTML and CSS

Company industry:
Military & Defense
Job role:
Hospitality and Tourism

Education

Faculty of Computer and Information Science Ain Shams University

January 2018

January 2018

Bachelor's degree, Computer Science

Egypt

Skills

COMPLIANCE MANAGEMENT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
DESKTOP SUPPORT
Intermediate
DESKTOP SUPPORT
Intermediate
EMOTIONAL STABILITY
Intermediate
EMOTIONAL STABILITY
Intermediate
INTEGRATION PLATFORMS
Intermediate
INTEGRATION PLATFORMS
Intermediate
LOG ANALYSIS
Intermediate
LOG ANALYSIS
Intermediate
PRODUCT SUPPORT
Intermediate
PRODUCT SUPPORT
Intermediate
QUERY OPTIMIZATION
Intermediate
QUERY OPTIMIZATION
Intermediate
ROOT CAUSE ANALYSIS
Intermediate
ROOT CAUSE ANALYSIS
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
WEB APPLICATIONS
Intermediate
WEB APPLICATIONS
Intermediate

Languages

Arabic

Native Speaker

English

Intermediate