Yassin ElMwafi

• Provide L2 technical support for OMA NanoPerso web-based applications in
production environments.
• Investigate and resolve customer-reported incidents, application issues, and
backend system errors.
• Analyze and optimize SQL queries for troubleshooting, reporting, and operational
support.
• Support application monitoring and issue escalation processes to ensure service
continuity.
• Collaborate with technical teams to identify root causes and implement long-term
solutions.
• Troubleshoot backend integrations, application workflows, and database-related
incidents.
• Support card personalization and production-related operations in banking
environments.

• Understand and gather requirements from new clients
• Develop and execute detailed implementation plans
• Lead project execution and implementation
• Provide comprehensive training to clients
• Deliver post-sale support and troubleshooting
• Administer and manage databases

Develop and deliver projects using Angular framework, incorporating HTML, CSS, and
JavaScript for responsive and dynamic web applications

Respond to customer inquiries regarding their accounts and bank applications, providing
clear and accurate information

Build projects using the.NET Core framework, with a focus on MVC architecture and
RESTful API development

I maintained and updated a desktop application using C# and SQL to manage and store
comprehensive data on individuals who served in the Egyptian Army
I worked on military projects, developing applications with the MVC framework and
designing user interfaces using HTML and CSS