Yassine Mahouachi

• Manage end-to-end showroom operations including sales, customer service, merchandising, and staff performance.
• Lead recruitment, training, evaluation, and disciplinary processes.
• Drive sales growth through effective retail strategies and customer engagement.
• Monitor competitors and market trends to strengthen showroom positioning.
• Prepare weekly sales and performance reports for senior management.
• Oversee inventory management and bi-annual stock audits.

• Managed retail operations for two flagship showrooms (Tawar Mall & Vendome Mall).
• Led a team of 12 including interior designers, supervisors, and sales executives.
• Developed and executed retail sales strategies to increase revenue.
• Managed B2B accounts and key client relationships.
• Coordinated with marketing, logistics, finance, and product development teams.

• Drove sales growth and profitability by overseeing daily store operations, including sales, customer service, merchandising, and
visual display.
• Led and supervised store personnel, delegating tasks and acting as lead merchant in coordination with interior designers and
staff.
• Coached and developed sales associates to achieve sales targets and maintain service excellence standards.
• Developed and executed showroom strategy, business goals, and operational plans.
• Enforced merchandising standards related to product presentation, stocking, cleanliness, and display maintenance.
• Communicated product updates, promotions, catalogs, and internal communications to the sales team.
• Optimized sales floor coverage through effective scheduling, staffing, and workforce planning.
• Prepared and managed store, sales, and payroll budgets.
• Directed bi-annual inventory processes and analyzed stock performance to improve inventory control.
• Ensured store maintenance, workplace safety, and cleanliness compliance.
• Increased sales performance through team training, development, and customer service improvement initiatives.
• Managed full employee lifecycle including recruitment, hiring, performance evaluation, disciplinary actions, and terminations.
• Conducted weekly meetings to review customer service issues, product trends, and team performance.
• Delivered ongoing sales training and professional development sessions.
• Resolved customer complaints effectively, improving customer satisfaction and retention.
• Monitored inventory levels, placed replenishment orders, and coordinated deliveries.
• Followed up on pending payments and ensured timely order fulfillment.
• Consistently achieved and exceeded showroom sales targets and KPIs.
• Generated new business through market research, client visits, networking, and outbound sales activities.
• Prepared weekly performance reports covering sales results, KPIs, and team activities.
• Ensured accurate daily updates of sales tracking reports.
• Maintained team discipline, attendance, and adherence to operational standard.

• Led sales development for modular kitchen solutions and appliances across retail and project segments.
• Generated sales inquiries and built strong relationships with project owners, contractors, and institutional clients participating in
tenders.
• Prepared and submitted proposals, quotations, and sales orders while ensuring timely delivery and installation.
• Provided customized kitchen designs and solutions aligned with client preferences, space, and budget.
• Coordinated with suppliers for design approvals, material procurement, shipment follow-up, and installation scheduling.
• Resolved client complaints and technical issues in coordination with engineering and technical teams.
• Identified and developed new business opportunities to support revenue growth.
• Managed and supervised subcontractors responsible for kitchen installations.
• Planned and organized daily sales activities targeting existing and potential clients.
• Submitted regular activity reports including call reports, work plans, and sales forecasts.
• Monitored competitors products, pricing, and market activities to adjust sales strategies.
• Organized and supported promotional events to increase brand visibility and lead generation.
• Investigated technical issues, proposed solutions, and prepared reports with recommendations to management.
• Maintained sales forecasts by tracking ongoing and upcoming projects in the region.

• Delivered customized kitchen design solutions for residential customers, combining functionality, aesthetics, and budget
requirements.
• Conducted in-depth customer consultations to understand needs, space planning, and product selection.
• Prepared design presentations, quotations, and finalized sales orders to achieve sales targets.
• Maintained high standards of customer service aligned with IKEA brand values and retail guidelines.
• Supported showroom operations including product displays, merchandising, and customer flow management.
• Assisted in resolving customer concerns, after-sales issues, and product-related inquiries.
• Contributed to the successful opening operations of IKEA Doha as part of the launch team.
• Trained new staff members and acted as an internal store trainer o n product knowledge and customer service standards.
• Used internal systems and design tools to prepare layouts, documentation, and technical specifications.
• Collaborated with measurement, logistics, and installation teams to ensure smooth order fulfillment.

• Supervised front office receptionists and food & beverage service staff to ensure high service standards.
• Coordinated daily operations between reception, service, and management teams.
• Delivered premium customer service to VIP and regular guests in a five-star hotel environment.
• Handled guest complaints and resolved service issues professionally and efficiently.
• Assisted in staff training, scheduling, and performance monitoring.
• Ensured compliance with hospitality standards, cleanliness, and workplace safety.
• Managed operational reports and inventory control.
• Acted as duty supervisor in the absence of senior management.