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Yazan Abujabal, CAFM Manager

Yazan Abujabal

CAFM Manager·Neom

Saudi Arabia

Bachelor's degree, Software Engineering

Work experience

Total years of experience: 16 years, 1 months

CAFM Manager

August 2024 - Present

Neom

Duba, Saudi Arabia

August 2024 - Present

• Spearheaded the governance of the CAFM System, driving its successful implementation alongside the CAFM Vendor, Clients, and key Stakeholders to ensure strategic alignment with organizational objectives.
• Ensured precise documentation of all assets throughout the Asset Lifecycle, from post-handover acquisition to Operation and Maintenance, and through to redundancy, decommissioning, and disposal.
• Developed and maintained comprehensive asset records in compliance with industry standards, enhancing data integrity and accessibility.
• Collaborated effectively with cross-functional teams to streamline processes, resulting in improved operational efficiency and asset management practices.
• Championed continuous improvement initiatives, fostering a culture of excellence and innovation within the CAFM framework.
Company industry:
Facilities & Property Management
Job role:
Information Technology

Lead System Development

February 2024 - Present

MA’ADEN (Saudi Arabian Mining Co.)

Jubail, Saudi Arabia

February 2024 - Present

• Led the development and implementation of strategic plans for FM systems, ensuring alignment with organizational goals.
• Improved operational efficiency through the successful integration of CAFM systems, Call Centre, and ERP solutions.
• Managed the complete project lifecycle for FM system initiatives, effectively overseeing resources and timelines to deliver projects on time and within budget while maintaining high-quality standards.
• Championed the assessment and transition of the Lead System Development role, focusing on innovative solutions and best practices.
Company industry:
Mining & Quarrying
Job role:
Management

Head of Digital Innovation

April 2023 - January 2024

Initial Saudi Group

Jeddah, Saudi Arabia

April 2023 - January 2024

• Developed and implemented a comprehensive digital strategy that aligned with business objectives, fostering innovation and leading digital transformation efforts.
• Maintained exceptional project management standards, ensuring timely and budget-compliant delivery of digital initiatives while exceeding quality expectations through diligent KPI tracking.
• Proactively identified and mitigated digital risks, leveraging advanced methodologies to enhance system resilience and performance.
• Collaborated cross-functionally to integrate user feedback into system development, enhancing user experience and satisfaction.
• Championed continuous improvement initiatives, driving efficiency and effectiveness in digital processes and technologies.
Company industry:
Other Business Support Services
Job role:
Management

CAFM & Contact Centre Manager

January 2023 - April 2023

ENGIE Solutions Middle East

Saudi Arabia

January 2023 - April 2023

• Spearheaded the governance of the CAFM (Computer-Aided Facility Management) System, driving its successful implementation alongside the CAFM Vendor, Client, and Stakeholders to ensure strategic alignment with organizational objectives.
• Developed and executed streamlined business processes and procedures, significantly enhancing operational efficiency and productivity within the organization.
• Authored and enforced comprehensive CAFM policies, guaranteeing compliance across the user base through effective training and communication strategies.
• Collaborated with cross-functional teams to identify system enhancements, resulting in improved user experience and system performance.
• Championed continuous improvement initiatives, leveraging data analytics to inform decision-making and optimize system functionalities.
Company industry:
Other Business Support Services
Job role:
Management

Head of CAFM Division

January 2019 - January 2023

Initial Saudi Group

Jeddah, Saudi Arabia

January 2019 - January 2023

• Led comprehensive system development initiatives, enhancing operational efficiencies across FM regional operations by implementing strategic solutions.
• Championed the transition to advanced CAFM systems, ensuring alignment with organizational objectives and maximizing user engagement.
• Fostered a culture of innovation within the Digital and Planning Team, developing cutting-edge solutions that improved overall system performance and user satisfaction.
• Utilized data-driven insights to refine processes, resulting in streamlined operations and improved stakeholder collaboration.
• Collaborated with cross-functional teams to ensure seamless integration of new technologies, enhancing system capabilities and user experience.
Company industry:
Other Business Support Services
Job role:
Management

CAFM System Manager

April 2017 - January 2019

Initial Saudi Group

Jeddah, Saudi Arabia

April 2017 - January 2019

• Led the task management process as the CAFM System Manager, enhancing operational efficiency through effective monitoring of incoming work requests.
• Analyzed and reviewed suspended Work Orders, identifying root causes and implementing solutions, which improved resolution times and stakeholder communication.
• Championed progress tracking on suspended Work Orders, ensuring timely completion and fostering a culture of accountability and continuous improvement.
• Collaborated with cross-functional teams to streamline system processes, driving innovation and maximizing system capabilities for future development.
• Developed and implemented best practices for system enhancements, aligning with organizational goals and user needs.
Company industry:
Other Business Support Services
Job role:
Management

CAFM Planning Supervisor

January 2017 - April 2017

Initial Saudi Group

Jeddah, Saudi Arabia

January 2017 - April 2017

• Spearheaded the creation of strategic system development initiatives, enhancing operational efficiency and aligning with organizational objectives.
• Collaborated with cross-functional teams to design and implement innovative solutions, driving continuous improvement in maintenance processes.
• Championed the integration of advanced technologies and data analytics to optimize maintenance planning and execution, resulting in increased equipment reliability.
• Cultivated strong relationships with stakeholders, ensuring alignment on project goals and facilitating effective communication across departments.
• Monitored and evaluated system performance metrics, leveraging insights to inform decision-making and enhance service delivery quality.
Company industry:
Other Business Support Services
Job role:
Management

IT Technical Support Supervisor/ IT Technical Support

June 2010 - January 2017

Jeraisy Riyadh House

Riyadh, Saudi Arabia

June 2010 - January 2017

• Lead the strategic planning and execution of technical support operations, ensuring optimal troubleshooting and customer service, which enhances user satisfaction and operational efficiency.
• Streamline knowledge management and CRM processes to improve data accessibility and service response times, contributing to a more agile support environment.
• Collaborate with cross-functional teams to identify system enhancement opportunities, driving continuous improvement in service delivery and user experience.
• Mentor and develop team members, fostering a culture of innovation and accountability that aligns with organizational goals.
• Utilize metrics and analytics to assess performance and implement data-driven strategies for improved system development and support outcomes.
Company industry:
Other Business Support Services
Job role:
Information Technology

Education

Al-Ahliyya Amman University

February 2009

February 2009

Bachelor's degree, Software Engineering

Jordan

Al-Khaleej Training & Education

June 2004

June 2004

Diploma, Computer Programming

Saudi Arabia

Skills

Project Management

Expert

Community Management

Expert

Asset Management

Expert

Property Management

Expert

Facility Management

Expert

Applications Analysis & Testing

Expert

Call Management System (CMS)

Expert

Microsoft Visual Studio

Expert

Photoshop

Expert

Microsoft Project Management

Expert

Solutions & Software Architecture

Expert

Business Analysis

Expert

NetBeans

Expert

Digital Transformation

Expert

Data Processing & Analysis

Expert

Costs & Budgeting

Expert

Team Building & Leadership

Expert

Microsoft Office Suite

Expert

Workflow Diagram Tools

Expert

Power-BI (Reports Tool)

Expert

Property Management Systems (PMS)

Expert

SFG20

Expert

Business Intelligence Reporting

Expert

MATLAB & Simulink

Expert

CAFM Systems (FSI, Maximo, DSI)

Expert

Software Development

Expert

Systems Migrations/ Integrations

Expert

IT Management

Expert

Facility Development

Expert

Facility Management

Expert

Programming

Expert

Software Engineering

Expert

Languages

Arabic

Native Speaker

English

Expert

Memberships

Saudi Engineering Council

Member

January 2024

Training and Certifications

Certifications
Rational Automation Testing Tool, Method Corporation, Jordan
Jan 2008
Avaya Selling IP Office, AVAYA Business Communication, Saudi Arabia
Jan 2011
Queue Management System, Jacky’s Business Solution, UAE
Jan 2015
International English Language Testing System (IELTS), British Council, Saudi Arabia
Jan 2019