Account Manager
Etihad Airways
Total years of experience :15 years, 11 Months
-Implant officer in Department of Culture and Tourism, experts in
Government Travel, provide an Airlines & hotel booking, car rental and
Limo service, Holiday packages, VIP travel services, Cargo and
Event coordinator, Travel insurance and Meeting.
-Manage day-to-day operation, develop, manage, support team, monitoring
Performance, supervision, analysis, track quality and utilization metrics
Support hiring and training of new associates.
-Conducting analysis (versus analyses received) in order to manage
performance levels of sales against market developments and corporate
Objectives. Developing and implementing sales agreements,
promotions, distribution strategies and other sales opportunities
-Seeking out and directing new customers and sales opportunities, to
advance and procure new business.
-Develop and make decisions of short-term alternatives according to
Frameworks and company’s procedures.
-Maintaining and developing relationships with existing accounts in person
-Ensuring all calls are promptly and efficiently handled and achieving all
Personal targets & objectives through maximizing all sales Opportunities.
- Drive all strategic sales, marketing and communication initiatives and
long-term business growth focus on exceeding commercial objectives,
meeting forecast sales targets, revenue and per cap budgets.
-Developing, managing and nurturing new business partnerships and
accounts to accomplish volume and profit goals
-Supervising team, which typically include recommendations for Hiring,
and performance evaluation, training, and Monitor and maintain
Staff attendance.
-Executing the business operations processes, methods, procedures and
transactions And Ensuring that are able to achieve the needs of the clients.
-Assign sales team KPIs and evaluate them quarterly and annually
-Manage timely data collection to update operations metrics to achieve
Productivity targets, reduce cost per unit, eliminate errors, and deliver
Excellent customer service.
-Insuring that all staff is aware of company internal laws and adhering to
Accounting procedures.
- Monitors contracts for the provision of ground handling support and
participates in the evaluation of vendor's performance in coordination with the Procurement Section
-Persistent Customer contact by performing regular & frequent sales calls.
-Negotiating & Implementing New Contracts.
-Preparing monthly & weekly activity reports to the head office.
-Managing daily administrative operations of each department including
Establishing work priorities; assist in resolving problems related to the
Day-to-day operations of those departments.
- Manage the sales & marketing P&L and develop / execute the
annual sales, marketing and communications calendar
- Reviews Air Mission Requests and proposes the most suitable air assets
to be assigned to a task to achieve the maximum safety and cost efficiency
-Attending Ministry Of Interior Reservation & Ticketing.
-Supervising the office in the managers absence & conducting staff
Meetings for better customer service and business development.
- Coordinates diplomatic over flight/landing clearances, ground handling
support and hotel accommodation/meal/transportation arrangement.
-Coordinate with other business partners in the travel community to
Facilitate a positive experience for clients.
-Responsible for staff rosters, ticket stocks and ensures all monies
Accounted for and SR tallies.
-Attending V.I.P passengers & corporate clients
- Working as Instructor for air ticketing course -Provide training for students appearing for IATA foundation & consultant examinations.
Marketing Essentials for Aviation Professionals
The main topics covered in the Diploma: - Business Strategy - Financial Analysis & Decision Making - The Power of Sales and Marketing - Human Capital Management - Change Management
Project Management Professional
Ashwood University offers accredited life experience degree programs & diplomas
Excellent. 175 HRS
very good, 81%
