Senior Reservations Supervisor
H Luxury Hotel Petra
Total years of experience :5 years, 4 Months
• overseeing the day-to-day operations for reservations department
• Making sure that customer service standards are met at all times.
• Reviewing reservation requests for accuracy, such as dates and times, and making adjustments where needed
• Handling of all reservations by telephone, fax and email
• Adhere to all reservations standards
• Sell rates according to availability and yield strategy
• Apply company credit policy
• Pro-actively try to cross-sell (F&B, Spa, etc.) and up-sell room types
• Efficient and complete communication with all other departments, especially front desk, accounting and sales department
• Communicating with customers to resolve issues with reservations or accommodations, including providing information about policies or processes where necessary
• Communicate with other departments for VIP guests & groups, or any special requests to be arranged by other departments
• Reviewing and approving guest lists to ensure that reservations comply with company policies regarding capacity limits
• Making sure that reservations are fulfilled and that guests are satisfied with their experience at the property
• Creating and build rate codes in order to match accuracy rates and accuracy reports
• Overseeing the activities of other members of the reservations staff, including receptionists, phone operators, and clerks who handle reservations by phone or in person
• Preparing reports
• Handling of all (Hotels & Restaurants) reservations by telephone, fax and email
• Reserve spa services and other vacation-related arrangements
• Describe ideal hotel accommodations
• Negotiating and contracting of rates, special offers, allocation, release periods, overrides, terms conditions for hotels, self-catering or serviced apartments ensuring the best available rates and availability.
• Visit our partners & suppliers to ensure the best service to our guests
• Provide room rates & availability to match with guest’s satisfaction. their needs & budget
• Adhere to all reservations standards
• Apply company credit policy
• Efficient and complete communication with all other departments, especially Operations, accounting and sales department
• Dealing with customers and solving customer complaints
• Communicate with other departments for VIP guests & groups, or any special requests to be arranged by our suppliers
• Preparing reports
• Handling of all reservations by telephone, fax and email
• Adhere to all reservations standards
• Sell rates according to availability and yield strategy
• Apply company credit policy
• Pro-actively try to cross-sell (F&B, Spa, etc.) and up-sell room types
• Efficient and complete communication with all other departments, especially front desk, accounting and sales department
• Dealing with customers and solving customer complaints
• Communicate with other departments for VIP guests & groups, or any special requests to be arranged by other departments
• Preparing reports
• Booking reservations and planning holidays.
• Dealing with both customers and suppliers and solving customer complaints
• Handling tickets and bookings.
• Handling supplier’s accounts, collecting data to determine costs of business activity such as raw material purchases, inventory and labour.
• Recording cost information for use in controlling expenditures.
• Preparing reports