Senior IT counsaltant
HP
مجموع سنوات الخبرة :17 years, 0 أشهر
1. Full support for IT infrastructure that related to HP laptop or desktop, servers, Workstations or printers with 3rd party routers as well
2. Connecting and installing the Printers to networks by wireless or cables and share it with other users in the company
3. Troubleshooting and analyzing the problem in networks, PCS, laptops, connection, internet support ..
4. Creating users and computers with credentials and link it to domains and set the roles for it by Active Directory
5. Analyzing the problem if it is Hardware or Software and troubleshoot
6. Using the CRM to communicate with the staff
7. Configuring Outlook emails for the staff , back up emails if it is required and train them how to use it
8. Solving software issues like Performance, slow browsing, blue screens, not booting errors, backing up data, system imaging …
9. Using PC doctor tools to diagnose the Laptops and Desktops
10. Replacing the required parts : HDD, RAM, Wlan card, ..
11. Testing after repairing .
12. Giving basic training for Microsoft like win 8 and HP product
Reciving all the technical complain from all Etisalat offices in UAE .
Accusing remotely to the employment PC, Laptops
Analyzing the technical problem and escelated to concern department .
Linking the PC with our domain and set it up with the required applications and make it ready to use
Checking the connection problems and checking the configuration of the router, modem, fibre or DSL connection
Configuring the outlook emails on PCS and smart phones as well .
Giving a technical support remotly to check what's the problem exactly
Trying to solve the problem remotly or by the phone (software or hardware) .
Report to Technical support / officers, daily report about network status and outages
Report to Tire 3 Engineers about daily Network outrages.
Escalate the broadband fault reports to the regions technical departments
• Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
• Configuration of client's equipment to connect to the Internet via modem/DSL Router (Dialup/DSL customers only).
• Configure software to connect to Internet application servers.
• Provide training to clients in the use of system and applications as related to Internet.
• Obtain general understanding of OS and application operations related to company offered services.
• Identify and correct or advise, on operational issues in client computer systems.
• Perform light lifting 25lbs.
• Perform creation of new accounts using company provide software tools.
major : (MIS) Managment Information System GPA ; 2.48