Senior Partnership & Membership Manager
L'invite
Total years of experience :14 years, 1 Months
- Membership management from application, interview approval and the onboarding process.
- Planning monthly member events, from concept to creation. Hosting the event, networking, introducing and welcoming members, ensuring the event runs smoothly and preparing venue staff.
- New Business development of partners to grow the portfolio and offerings available to clients, including market research, outreach, contract negotiations and onboarding.
- Building excellent contacts within the hospitality industry in Dubai and making connections.
- Content creation, from Photography/Videography of events and lifestyle shoots.
Social media management and creating community newsletters.
- Account Management of luxury brands and suppliers.
- New Business development to grow the portfolio and offerings available to clients.
- Conceptualising and creating events proposals to clients, along with the planning and execution.
- Maintaining relationships with banking groups, schemes and wealth management companies whilst working closely with the key accounts person within each to fulfil procurement of offers, benefits and events.
- Delivering new and exciting benefits, offers, exclusive events and access for our UHNW/VIP clients and members in the EMEA region.
- Managing negotiations, contracts and closing 'partnership agreements' from beginning to end.
- Creating copy, providing approved imagery and overseeing releases and marketing mailers.
- Account Management for 90 active partners.
- New business development management, sourcing, contacting, conducting site-tours of potential new partners to deem suitability for our brand, contract negotiation and on-boarding of new partners to the portfolio.
- Regularly keeping on top of market research, competitor analysis, assessing gaps in the current offering and looking at ways to better develop the current portfolio.
- Creating content and copy for communications and ensuring information is factual and 'on brand' with our partners vision, along with proof reading material before publishing, checking imagery and supporting with future launch/events planning and execution.
- Training to hospitality staff at new partner venues
I was the first point of contact and relationship management for all parents/students and VIP's for queries, complaints and communications.
- Managing the Front of House team and the Reception including the recruitment, hiring and training of new team members.
- Marketing duties such as managing all social media channels, including; Facebook, Instagram, Twitter, Website & apps.
- Planning and managing photoshoots and content creation.
- Led and conducted in-dept tours, informational meetings and presentations.
- Responsible for the relationship management of clients and the community including complaints, communications and follow-ups.
- Management of a number of accounts including, Mori Sushi (International Japanese restaurant), The Hobo Club (F&B), Il Gufo, Paul Smith Junior, Simonetta and Billieblush (Luxury children’s fashion brands).
- Maintained and built relationships with media, gaining press coverage and presence at activations, along with working closely with influencers who raised brand awareness, provided social media coverage and attended relevant events.
- Selecting on brand influencers; managing appearances, bookings, payments/ agreements and ensuring correct content coverage was provided.
- Responsible for preparing and writing press releases.
- Building a network of contacts in the media and influencers.
Big Bear are part of Raisio plc, a €600m European food business.
- Managing policies, grievances, disciplinaries, holiday requests, sickness, creation of employment contracts and document handling for over 200 Staff members.
- Create new job ads, filtering through CV's when applications came in, pre-qualifying on the phone before booking a face to face meeting, conducted interviews, on-boarded new staff members and held training sessions/orientations.
- I was also appointed the lead in hosting and minute-taking the weekly staff council meetings and actioning any concerns or requests.
The City Rooms is a Grade 2 listed boutique Events venue and Hotel in the heart of Leicester City.
Whilst there I was responsible for organising events from small intimate gatherings to conferences and weddings of up to 500 people.
- Management of the Front of House and Reception, I was the face of the company and the first point of contact for greeting guests and clients.
- Hotel check in and out, along with fulfilling any request from guests.
- Providing secretarial support to two CEO’s and two Events Managers.
- Managing service and hospitality staff, ensuring quality service, smooth running of all delegated tasks and ensuring excellent customer service was provided to guests.
- Lead all potential VIPs, clients and visitors around the venue on site-tours, up-selling packages, checking availability and taking bookings for future events.