Payments Processing Specialist
Network International L.L.C
Total years of experience :10 years, 10 Months
Resolves merchants' queries related to refunds, non-receipt of payments, recovery, commission rates, monthly statement fee (MSF), transaction activity and summary reports - all in accordance with bank policies and procedures.
Monitors top clients' refund related requests and provides merchants with timely feedback.
Educates merchants on how to execute the credit card acceptance process over their counters via POS terminal, to ensure that their transactions are through and avoid losses, chargeback, disputes and fraud.
Handles the refund processing for top merchants such as Smart Dubai Government, Sky Dive Dubai, Emirates Airline, DNATA, Fly Dubai, and other major retailers.
Handles reconciliation, uploading payments and analyzing the daily settlements to merchants.
Supportively directed a team of various Key Account and Relationship Managers.
Strengthened company's business by leading and implementing special monitoring techniques.
Trained, coached and mentored staff to ensure smooth adoption of new program and treat new challenges with regards new AML(Anti-Money Laundering)transactions and patterns.
Hired and trained various number of staff's to bring in change and adapt new procedures to control theft.
Deliver world class customer services to all merchants and cardholders.
Reviewing of audit reports for fraud management and control measures as well as process, all type of transactions and guaranty compliance to guidelines.
Coordinate with various departments for world class customer and merchant service delivery.
Coordinate with Visa/Master Card gateways to guarantee secured transactions.
Generating PIN numbers for local and existing overseas customers.
Tracking and reporting fraud pin requests.
Updating customer information and tracking pin errors.
Pursued dual majors in Marketing Management and Information Systems with a GPA 3.45 Recognized as one of the active participants among the entire batch in all areas of educational and in house social engagement university activities. Student Body Treasurer for three consecutive years. Recipient of Promising Student Scholarship. Coursework in Organizational Behavior, Public Relations, Labor Relations and Recruitment