Hewlett Packard
Total years of experience :10 years, 3 Months
- (CIS oracle Hardening)
•IWK - (PM & Support)
•NEC - (Troubleshooting - patching)
•Alliance Bank - (Single instance >> Oracle Database 11g R2 on Windows)
•PDRM - POC
•BESSAR - (PM & Support)
•BKR - (PM & Support)
•KFH - (PM & Support)
•ENCAP - (Single instance >> Oracle Database 11g R2 on Linux)
•RHB Bank Berhad - (Single Instance >> Weblogic 12c Installation & Configuration)
•Prasarana Berhad - (Single Node on 2 nodes - Installation & Configuration)
•Unitab Sdn Bhd - (Implementation of ODA - Oracle Database Appliance)
•Celcopon Sdn Bhd - (Oracle RAC 11gr2 >> Installation & configuration)
•Unix ODBC installation
over 16 over production instances and enterprise databases consisting mainly of Dell servers on LUNIX.
•Conferred closely with Application Team involved in Oracle and PeopleSoft project implementation.
•Configured and administered distributed databases.
•Created, maintained and troubleshoot refreshing problems with snapshots.
•Performed backup and restore on database by using Manual process
•Increased performance by eliminating contention factors like I/O, buffer and locks in the database.
•Have ability to create and maintain all databases required for development, testing, demo and production usage staging instances of Oracle version 9i, and 10g.
•Creating and maintaining PeopleSoft application and database server environment.
•Performed network connectivity troubleshooting involving TNSNAMES, LISTENER.ORA and SQL *NET in Oracle
•Performed on-call support for more than 50 over database which includes production and staging environment.
•Involved in continuous database troubleshooting and maintenance during disaster recovery testing.
•Have experience in cloning an existing Oracle and PeopleSoft environment for upcoming projects.
•Install, maintain and supported MSSQL databases for various clients and applications.
•Troubleshoot Printer Queue in Oracle Finance database.
second level support
•Ensure expert support to Client for accurate and timely resolution of customer’s issue while maintaining the SLA
•Maintain Data Center Operation 24 / 7
•Analyze & Identify root causes of Non-Resolved issues.
•Lead the TA task 24 / 7
•Provide Checklist and documentation for new tasks / processes
•Producing weekly and monthly report to the team and the management on case analysis and case postmortems.
•Experienced in setting up Cheque Processing Center in Klang valley, Kuantan, Ipoh and Melaka.
•Setting up a Server room in Cheque Processing Center in Kuantan with the assistance of a Network manager
•Experienced in configuring switch
first level support in Data Center Operations
•Maintain Data Center Operations 24 /7
•Lead the TAs in terms of maintaining task 24 /7
•Preparing Data center Calendar and TA Roaster
•Install and Maintaining Server’s at beginner Stage
•Update team on the current implementation in data center line up
•Document and streamline escalation processes
Data Center
Key Responsibilities
•Monitor DB and Web Server working in correct order through monitoring screen and directly to the server (Manually during Alarm)
•Log case when client having problem with their application and escalate to whom it concerns.
•Produce daily reports of server availability.
•Data center Support (Server team, Network Team and PABX).
•Carry out backup (tape backup & CD Backup).
•Carry out SQL Backup and restore from backup
•Upload and download daily payroll files for client.
•Record down readings of air conditioner, UPS and generator set.