يوغيش Bhatia

As a Team Leader for East Central Europe cluster Export Documentation team -
June 2013- till date.
➢ To deliver constant support to Management by providing Reports related to Weekly, Monthly Productivity, Manpower Utilization, Errors and Timeliness in the team, Service Delivery Issues.
➢ Process Analysis & Presentations for managerial reporting purpose with aim of achieving more accuracy and timeliness and maintaining the same.
➢ Understanding and execution of Business requirements and implementing the same at work.
➢ Engaged in execution of Service Level agreements with highest regard for customer satisfaction.
➢ Reviewing Standard Operation Procedures as per changing international business environment.
➢ Ensured internal processes are being continuously analyzed to identify possibilities for improvement in quality, timeliness and standardization

➢ Responsible for establishing and maintaining of the Business Continuity framework / performance levels are adhered to as per agreed SLA / KPI's.


As Senior Executive Specialist in Maersk Line Live help Team (Ecommerce team) -

August 2010- till June 2013
➢ Providing necessary training and skills to new hired staff.
➢ As a Quality Analyst for Live help team and ensuring team KPI and accuracy keeps improving.
➢ Working on Maersk Line Beta site (X-Leap) and providing regular inputs to improve on the same.
➢ To lead and participate in team handling systematic processes for conducting tasks
relating to continuous customer service improvement skills.

As Senior Officer & Executive (Ecommerce team) - September 2008 -August 2010

➢ Providing technical web support to www.maerskline.com
➢ Providing assistance to external as well as internal customers with submitting New bookings,
Shipping instructions, checking on transport documents & Invoices on Maersk line website.
➢ Handling business queue for Ecommerce team, Global Ecom. address and CENCALL queue.
➢ Distribution of task among team-mates and responsible to getting the work done in provided reverting time-frame.
➢ Training new joinees as well as imparting refresher's training to experience employees.

Hands on Experience on below ML Systems:
✓ MCS: Communication System.
✓ RKEM: Equipment Tracking.
✓ RKTS: Booking system (Customer Service)
✓ GCSS (Operational & Updating Profile): Booking System
✓ RKDS: Documentation System.
✓ GSIS: Global Scheduling Information System.
✓ MEPC: Product Catalogue.
✓ FACT: Maersk Line Invoicing and Finance application.
✓ REMEDY: Creating and resolving issues for ecommerce workgroup.

As Senior Officer (SEA Export Documentation team) - June 2004 - September 2008

➢ Working with Thailand export documentation team with profile as processing Shipping
Instructions and Bills of lading for SEA clients.
➢ Handling business queue for this team and reverting on the e-mails.
➢ Ensured internal processes are being continuously analyzed to identify possibilities for improvement in quality, timeliness and standardization.
➢ Was an integral member for implementing PEX (Process Excellency) for Thailand Documentation Team in year 2007-2008.

Applications handled: ✓ MCS: Communication System.
✓ RKEM: Equipment Tracking.
✓ RKTS: Booking system (Customer Service)
✓ GCSS (Operational & Updating Profile): Booking System
✓ RKDS: Documentation System.
✓ GSIS: Global Scheduling Information System.
✓ MDWS: Maersk Documentation Workflow Systems.
✓ MLIS: Maersk Line Invoicing systems.