Yoly Ballesteros, receptionist

Yoly Ballesteros

receptionist

Solimani Spa

Location
Kuwait
Education
Diploma, Communication & Presentation Skills
Experience
11 years, 11 Months

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Work Experience

Total years of experience :11 years, 11 Months

receptionist at Solimani Spa
  • Kuwait - Al Kuwait
  • November 2017 to August 2020

Spa Receptionist

Facial Therapist / Spa Receptionist at Adam's Hotel
  • Kuwait - Al Kuwait
  • November 2015 to October 2017

• Perform different kinds of facial (anti-aging, whitening, anti-acne, and collagen).
• Check the skin type of the guest and perform what kind of facial does her skin needs
• Perform LPG treatment for the guest for slimming, glowing and firming.
• Informing the client/guest of how many times she can do facial and offering her products that best suit her skin type.
• Perform Turkish bath and Swedish massage
• Open and close the spa at the appropriate time
• Greet clients, visitors and guests as they enter into the reception.
• Provide information regarding products or services of the company
• Introduce new beauty products to clients and educate them on their uses and benefits.
• Keep clients updated on currently available promotions and discounts in services offered in the spa.
• Process payments from clients for services ordered from the spa
• Inform staff members of appointments that have been canceled by clients, and also alert staff members of the arrival of clients who come without prior appointments.
• Answer inquiries regarding services and availability of the personnel
• Keeping the reception area tidy.
• Assist guests in filling out forms
• Schedule, reschedule and cancel appointments
• Assist in resolving clients’ issues and complaints
• Perform hand and foot spa.
• Order and receive products use for retail, cleaning and other materials needed in the spa.

Aesthetician at My Sanctuary Wellness Center Inc.
  • Philippines
  • February 2010 to October 2015

• Perform different kinds of facial (anti-aging, whitening, anti-acne, collagen)
• Perform warts removal
• Perform diode laser hair removal
• Perform diamond peel (microdermabrasion)
• Perform cavitation (ultra slim/fat blasting)
• Perform radio frequency(rf) treatments for slimming and firming
• Perform underarm whitening
• Perform acne light theraphy
• Perform lipolight therapy
• Do selling of company’s retail products such as creams, lotion, toner, astringent, lip balm, face powder, soap and others base on the guest or client skin type.
• Greet clients, visitors and guests as they enter into the reception.
• Provide information regarding products or services of the company
• Perform product inventory for clinic use and retail use.
• Assisting the Dermatologist when she/he has client.
• Assist the guest/client carefully to make them comfortable and give them drinks before and after the treatment.
• Receptionist reliever.

Aesthetician at Godiva Inc
  • Philippines
  • October 2008 to February 2010

• Perform different kinds of facial (anti-aging, whitening, anti-acne, collagen)
• Perform warts removal
• Perform diode laser hair removal and IPL hair removal
• Perform diamond peel (microdermabrasion)
• Perform cavitation (ultraslim) and thermashape/thermafirme (slimming)
• Perform underarm whitening
• Do selling of company’s retail products such as creams, lotion, toner, astringent, lip balm, face powder, soap and others base on the guest or client skin type.
• Perform also product inventory for clinic use and retail use.
• Assisting the Dermatologist when she/he has client.
• Assist the guest/client carefully to make them comfortable and give them drinks before and after the treatment.
• Greet clients, visitors and guests as they enter into the clinic.

Education

Diploma, Communication & Presentation Skills
  • at Filipino Institute - Kuwait
  • April 2017
High school or equivalent, Computer Science
  • at STI College
  • March 2013

Undergraduate

Specialties & Skills

Customer Service
Customer Service Skills
Massage
Facials
reception
knowledgeable in MS Application (Word, Excel and powerpoint)

Languages

English
Expert
Tagalog
Expert

Hobbies

  • Reading and Writing