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Yonatan Wolde, Customer Service

Yonatan Wolde

Customer Service·Skylight Hotel Ethiopia

United Arab Emirates

Bachelor's degree, marketing management

Work experience

Total years of experience: 2 years, 6 months

Customer Service

February 2024 - March 2025

Skylight Hotel Ethiopia

Addis Ababa, Ethiopia

February 2024 - March 2025

Handling Customer Inquiries
Processing orders
Providing service information
Handling and resolving complaints

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Waiter Guest Interaction

August 2022 - November 2023

Ramada Hotel

Addis Ababa, Ethiopia

August 2022 - November 2023

Order Management
Service and Delivery
Payment handling
Table maintenance

Company industry:
Hospitality & Accomodation

Education

Wachamo university

February 2023

February 2023

Bachelor's degree, marketing management

Ethiopia

Wachamo university/Ethiopia

February 2023

February 2023

High school or equivalent, Marketing

Ethiopia

GPA (point): 3 out of 4

GPA (point): 3 out of 4

Don Bosco Highschool

February 2019

February 2019

High school or equivalent, Behavioual And Social Sciences

Ethiopia

Skills

ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
COLLECTIONS
Intermediate
COLLECTIONS
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CULTURAL DIVERSITY
Intermediate
CULTURAL DIVERSITY
Intermediate
LIFTING ABILITY
Intermediate
LIFTING ABILITY
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
RELATIONSHIP BUILDING
Intermediate
RELATIONSHIP BUILDING
Intermediate
SANITIZATION
Intermediate
SANITIZATION
Intermediate
TEAM BUILDING
Intermediate
TEAM BUILDING
Intermediate
Marketing
Intermediate
Marketing
Intermediate
Sales
Intermediate
Sales
Intermediate
Customer Service
Intermediate
Customer Service
Intermediate
Management
Intermediate
Management
Intermediate

Languages

English
Expert

Training and Certifications

Certifications
customer service
first security group
Jan 2025