Spa Manager
Nstyle International
مجموع سنوات الخبرة :4 years, 9 أشهر
• Performed all aspects of profit and loss, including services and product revenue, controllable expense, sales mix, and financial ratio targets.
• Ensured accurate, complete, and timely communication among various employee groups, including spa management team, therapists, spa staff,
• Ensured the highest levels of client satisfaction by managing client requests, anticipating client needs, and resolving client criticisms.
• Discipline, evaluation, pay-rate adjustment, , and other aspects related to spa personnel.
• Accurately measured inventory, placing order, and ensuring professional product needed for services
• Ensured spa facility was cleaned and maintained for clients and employee
• Rota Scheduling, Vacation, Lieu days and absence.
• Maintenance update
• Monitoring the Inventory
• Costumer service
• Monitoring the consumable product in daily basis
• Monitoring the technician quality services
• Monitoring the Hygiene as per the Municipality standard
• Monitoring the Technician attendance and Grooming
• Substantiates applicants' skills by administering and scoring tests.
• Schedules examinations by coordinating appointments.
• Welcomes new employees to the organization by conducting orientation.
• Provides payroll information by collecting time and attendance records.
• Submits employee data reports by assembling, preparing, and analyzing data.
• Maintains employee information by entering and updating employment and status-change data.
• Provides secretarial support by entering, formatting, and printing information; organizing work; answering the telephone; relaying messages; maintaining equipment and supplies.
• Maintains employee confidence and protects operations by keeping human resource information confidential.
• Maintains quality service by following organization standards.
• Maintains technical knowledge by attending educational workshops; reviewing publications.
• Contributes to team effort by accomplishing related results as needed.
• Skills/Qualifications: Reporting Skills, Maintaining Employee Files, Dependability, Organization, Scheduling, Confidentiality, Independence, Orienting Employees, Verbal Communication, Teamwork, Microsoft Office Skills
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. Preparing offer/appointment and various other letters and issue them to employees preparing IHC documents (Access card -Residence Visa ECT.)
• devising and maintaining office systems, including data management and filing;
• arranging travel and accommodation and, occasionally, travelling with the manager to take notes or dictation at meetings or to provide general assistance during presentations;
• screening telephone calls, enquiries and requests, and handling them when appropriate;
• meeting and greeting visitors at all levels of seniority;
• organizing and maintaining diaries and making appointments;
• dealing with incoming email, faxes and post, often corresponding on behalf of their manager;
• producing documents, briefing papers, reports and presentations;
• organizing and attending meetings and ensuring their manager is well-prepared for meetings;
• Liaising with clients, suppliers and other staff.
Responsible for the day-to-day operations of health and beauty spas. Manage a spa's finances, employees and services.
Duties
• Performed all aspects of profit and loss, including services and product revenue, controllable expense, sales mix, and financial ratio targets.
• Ensured accurate, complete, and timely communication among various employee groups, including spa management team, therapists, spa staff,
• Ensured the highest levels of client satisfaction by managing client requests, anticipating client needs, and resolving client criticisms.
• Accurately measured inventory, placing order, and ensuring professional product needed for services were stocked and orderly.
• Ensured spa facility was cleaned and maintained for clients and employee
• Ensured the satisfaction of the guest.
• Deal the all kind of complaints