Product Manager
Flairstech (Client: Upland PSA, Canada)
Total years of experience :23 years, 11 Months
• Develop and implement comprehensive product strategies in line with company goals and market trends.
• Conduct thorough market analysis to identify customer needs, market opportunities, and competitive landscape.
• Define and prioritize product features and enhancements based on market requirements, customer feedback, and business priorities.
• Collaborate closely with international cross-functional teams to ensure successful product delivery.
• Manage the entire product development lifecycle, from planning and design to testing and release.
• Coordinate product releases to ensure timely delivery of features according to the schedule.
• Work with the marketing team to develop go-to-market strategies and drive product adoption and revenue growth.
• Gather and analyze customer feedback to continuously improve the product.
• Monitor key product metrics and performance indicators to track success and identify areas for improvement.
• Ensure product compliance with industry standards, regulations, and requirements.
• Engage with customers regularly to understand their needs and address any issues.
• Present product updates, conduct training sessions and participate in industry events as a product evangelist.
• Continuously assess and refine product management processes, methodologies, and tools for operational efficiency and excellence.
• Led the development and alignment of the company's technological vision with short and long-term needs, made executive decisions, and provided mentorship to team members.
• Defined comprehensive research, business analysis, and development goals, including conducting UX and competitive analysis, and established precise timelines for deployment.
• Successfully brought an enterprise solution to full functionality within 9 months, serving over 30, 000 users. This achievement was realized through the strategic utilization of Amazon Web Services (AWS) micro-services based on a serverless architecture.
• Conducted lab sessions for programming courses at the School of Sciences and Engineering, covering Introduction to Computing, Fundamentals of Computer Sciences, Mobile Applications Development, Algorithms, Data Structures, Machine Learning, and Artificial Intelligence.
• Provided hands-on guidance, facilitated practical exercises, and demonstrated best practices to enhance students' proficiency in programming languages and frameworks.
• Supported students in troubleshooting programming issues and debugging code to improve problem-solving abilities.
• Implemented specialized open-source big data tools including Lucene, Nutch, Hadoop, and Solr, integrated with PHP and MYSQL database. Projects included:
1. Detection of spammer groups on Facebook and Twitter.
2. Development of a Reputation Scorer for Facebook and Twitter.
3. Creation of Arabic Citation Indexing system.
• Utilized NDN (Named Data Networking) and NFD (NDN Forwarding Daemon), integrating them with Java for Android applications to develop an innovative network protocol based on content for multicasting instead of broadcasting.
• Developed various applications using C#, VB.NET, ASP.NET, and MS SQL, such as HR management systems, e-commerce websites, social communication applications, expert systems for skin diseases and H1N1 diagnosis, among others.
• Conducted scientific research including:
1. Development of a Conceptual Model of a Successful Educational Community of Practice.
2. Research on ERP Implementation in Educational Institutions using the Community of Practice approach.
3. Implementation of Higher Educational Resource Sharing and Cloud Services.
• Utilized virtualization and cloud technologies, particularly VMware Workstation, and developed cloud provider applications using Haizea.
• Employed Weka to analyze various AI algorithms for classification purposes.
• Managed the entire IT setup for the Central and Western region offices, overseeing hardware, infrastructure, networking, and software systems.
• Ensured the availability of resources to end-users, maintained smooth IT operations, and generated necessary reports.
• Conducted audits on HMS (Hospitals Management Systems) Metasoft, a comprehensive system managing hospital services such as purchasing, sales, inventory, appointments, diagnoses, pharmacy, and Point of Sale (PoS) using Java and Oracle databases. This aimed to ensure data privacy, user accountability, and audit trails.
• Acted as a single point of contact for all IT-based vendors.
• Monitored and evaluated the company's enterprise applications and generated relevant reports.
• Managed the company website.
• Instructed in a range of subjects including Programming languages, Database development & administration, System Analysis, and Web & Windows development.
• Delivered Microsoft Official Curriculum as a certified trainer.
• Supported students in lab exercises, created exams, and facilitated hands-on activities.
• Developed and executed lesson plans tailored to student management issues.
• Led group training sessions and offered peer coaching to fellow trainers.
• Integrated specialized lesson plans into the core academic curriculum.
• Organized technology showcase events on behalf of Microsoft Saudi Arabia
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