Front Office Manager
Petra Panorama Hotel
Total years of experience :15 years, 6 Months
Front office and Reservation Manager
day to day in charge for all hotel operation
• Establishes regular sales/service contacts, by telephone, correspondence, personal visits or in-hotel service (entertainment) with assigned accounts as necessary to achieve planned goals.
• Daily regular sales calls with no less than 8 call a day.
• Supervise groups block and rates
• Handle of online booking website
• Review and update database
• Review and re check all sign contracts
• Maintain constant relationship with Travel Agents, and main bookers.
• Handle arrival reports and conduct special request checks and necessary follow-up.
• Handle of main Reservation Procedures
• receive and book all reservation from Sales Dep..
• Assist Reservation Manager in daily tasks and reporting
• Supervise daily arrival list and make sure all reservations are filled and attached with necessary information’s and documents.
• Supervise and develop reservation agents including succession planning
• Answer the phones, e-mails, faxes, and letters promptly
. Handle of main reservations procedure . Support front office . Answering calls, Mails, Fax, and all reservations from dales department .daily check reports for all rates . Follow the monthly occ%
Hotel receptionists make guests feel welcome, manage room bookings (also known as reservations) and deal with requests that guests make during their stay.
A hotel receptionist also needs to be friendly and professional at all times, be able to look after several things at once and always stay calm, sometimes under pressure.
• Receiving the Reservation from Reservation Dep...
• Handling all walk in / check in and check out
• Choosing rooms and handing out keys
• Preparing bills and taking payments
• Dealing with special requests from guests (like booking theatre tickets or storing valuable items)
• Answering questions about what the hotel offers and the surrounding area dealing with complaints or problems
tour guiding , hotel management
