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Youmna Daccache, CTC & QHSSE Representative

Youmna Daccache

CTC & QHSSE Representative·Bureau Veritas

Lebanon

Bachelor's degree, Gestion des Entreprises Option: Management Hotelier et Touristique

Work experience

Total years of experience: 17 years, 1 months

CTC & QHSSE Representative

August 2016 - Present

Bureau Veritas

Beirut, Lebanon

August 2016 - Present

• Pitch and research new potential clients
• Prepare, submit and follow up Proposal with client
• Meeting up with clients to close Proposal deals.
• Issue invoices and follow up payments
• Perform Customer Satisfaction Survey/ and report customer complaints
• Prepare tenders for governmental projects and IDAL
• Coordinate workflow with employees in other offices
• Report and record internal training
• Assist in recruiting new employees for CTC department
• Assist in organizing exhibitions for CTC department
• Coordinate travel arrangement for our expert’s visit to Beirut
• Complying with the requirements of Bureau Veritas quality and HSE plan
• Conduct HSE induction to all new employees
• Conduct continuing HSE training and safety tool box
• Perform HSE audit on site
• Issue monthly HSE reports and yearly BV Carbon report
• Assist auditor during internal audit
• Update all HSE records for all employees
Company industry:
Business Process Outsourcing (BPO)
Job role:
Administration

Classification of tourism establsihements Project Inspector

March 2014 - Present

Bureau Veritas

Beirut, Lebanon

March 2014 - Present

• Performing follow up calls and meeting with clients
• Performing commercial visits to potential clients
• Coordination and scheduling of mystery visits and inspection
• Reviewing received documents and issuing documents review reports
• Performing mystery visits to hotels, restaurants and tourist residents
• Issuing reports and certificates
• Follow up corrective actions with the clients
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Freelance Franchise Developer

January 2012 - Present

Freelance Franchise developer

Beirut, Lebanon

January 2012 - Present

Company industry:
Hospitality & Accomodation
Job role:
Other

QHSSE Representative

January 2017 - February 2020

BUREAU VERITAS,

Beirut, Lebanon

January 2017 - February 2020

• Delivered HSE inductions, trainings, audits, and reports
• Led accident investigations, safety campaigns, and fire drills
• Coordinated PPE distribution and 3rd-party training programs
Company industry:
Business Consultancy Services
Job role:
Administration

CTC Representative

August 2016 - January 2017

bureau Veritas

Beirut, Lebanon

August 2016 - January 2017

• Handled proposals, tenders, client meetings, and payments
• Managed customer satisfaction and internal training reports
Company industry:
Business Consultancy Services

Tourism Project Inspector

April 2014 - August 2016

bureau Veritas

Beirut, Lebanon

April 2014 - August 2016

• Conducted inspections and mystery visits for tourism classification
• Issued certificates, reports, and followed up on corrective actions
Company industry:
Business Consultancy Services

Associate

December 2011 - September 2013

Platinum Pitch LLC

Beirut, Lebanon

December 2011 - September 2013

Creating and implementation of franchise development programs for various industries including
- Development strategy
- Franchise operating manuals
- Legal agreements( follow up with attorney)
- Marketing and training.
Company industry:
Business Consultancy Services
Job role:
Other

Franchise Coordinator

December 2011 - September 2013

PLATINUM PITCH ADVISORY SERVICES,

Beirut, Lebanon

December 2011 - September 2013

• Developed franchise systems, manuals, legal and marketing
materials
• Key clients: Carlas Good Food, Café Younes, Al Balad, Right Bite
Dubai
Company industry:
Hospitality & Accomodation
Job role:
Management

Junior Associate

October 2010 - November 2011

Platinum Pitch LLC

Beirut, Lebanon

October 2010 - November 2011

Creation of new concept development
- Meeting with the clients and taking the inquiry needed
- Brain Storming & Research ideas
- Customer profile/ Target Market
- Name Selection/ Design & Layout ideas
- Site Analysis
- Project Schedule
- Project presentation to the client
- Menu creation with collaboration of the Chef
- preparation of kitchen equipment
- Coordination and supervisor with 3rd parties as : architects/ suppliers/ contractors/ branding
- Recruitment & selection and creating the HR department.
Company industry:
Business Consultancy Services
Job role:
Management

Analyst

October 2010 - November 2011

platinum pitch

Beirut, Lebanon

October 2010 - November 2011

• Designed new business concepts, market research, brand
coordination
Company industry:
Hospitality & Accomodation
Job role:
Information Technology

Human resources officer

February 2010 - June 2010

Intercontinental Phœnicia

Beirut, Lebanon

February 2010 - June 2010

Trainings & Internships
Feb 10-Jun 10 Intercontinental Phoenicia, Lebanon
- Human resources officer
- Front office officer
Company industry:
Hospitality & Accomodation
Job role:
Human Resources and Recruitment

Waitress supervisor and kitchen attendant ,

February 2009 - September 2009

L'atelier Restaurant

Beirut, Lebanon

February 2009 - September 2009

Feb 09-Sept 09 Latelier Restaurant - Lebanon
- Waitress
- Supervisor
- Kitchen
- Bartender
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Room attendant

June 2008 - September 2008

Al Salam Rotana

Khartoum, Sudan

June 2008 - September 2008

June 08-Sept08 Al Salam Rotana - Soudan
- Room attendant
- Public are attendant
- Supervisor
Company industry:
Hospitality & Accomodation
Job role:
Other

Education

Universite Saint Jospeh

June 2010

June 2010

Bachelor's degree, Gestion des Entreprises Option: Management Hotelier et Touristique

Lebanon

View attachment

Université Saint Joseph

January 2010

January 2010

Bachelor's degree, business management

Lebanon

Collège Notre Dame de Nazareth

January 2007

January 2007

High school or equivalent, n/a

Lebanon

Skills

Human Resources
Expert
Human Resources
Expert
Concept Development
Expert
Concept Development
Expert
Franchise Consulting
Expert
Franchise Consulting
Expert
Restaurants
Expert
Restaurants
Expert
AUDITING
Intermediate
AUDITING
Intermediate
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS PERFORMANCE MANAGEMENT
Intermediate
BUSINESS PERFORMANCE MANAGEMENT
Intermediate
INTERNATIONAL STANDARDS
Intermediate
INTERNATIONAL STANDARDS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
OCCUPATIONAL SAFETY AND HEALTH
Intermediate
OCCUPATIONAL SAFETY AND HEALTH
Intermediate
SIEBEL CRM
Intermediate
SIEBEL CRM
Intermediate
SOLARWINDS
Intermediate
SOLARWINDS
Intermediate

Languages

Arabic

Expert

English

Expert

French

Expert

Training and Certifications

Certifications
ISO 9001:2015 Lead Auditor (IRCA Certified)
ISO 45001:2018
Training
ISO 9001- QMS Internal Auditor Training
BUREAU VERITAS
Apr 2017
18 triggers to grow your franchise and Successful franchise development
Franchise Mind US
May 2012
Interpersonal and Productivity skills
Starmanship
Apr 2015