youmna fadel

Account Manager

AdKitchen

Lieu: Émirats Arabes Unis - Dubaï
Éducation: Baccalauréat, Business Administration
Expérience: 9 years, 4 Mois

Expériences professionnelles

Total des années d'expérience :9 years, 4 Mois

Account Manager à AdKitchen

Émirats Arabes Unis - Dubaï
mai 2019 à mai 2020

Being primary point of contact and build long-term relationships with customers
 Help customers through email, phone, online presentations, screen-share and in person meetings
 Ensure the timely and successful delivery of our solutions according to customer needs and objectives
 Forecast and track key account metrics
 Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
 Responsible for working with the Sales team to onboard and integrate new clients and developing existing client
relationships
 Liaise between the customer and internal teams
 Prepare daily, weekly and monthly reports
 Conduct weekly and monthly meetings to discuss initiative, progress and upcoming plans

Account Manager à AFP

Émirats Arabes Unis - Dubaï
juin 2017 à juin 2019

 Establish relationships with new clients, maintaining and nurturing business relationships with existing
clients.
 Handle client communications and agenda (Marketing Agencies, Media Production houses and Media
accounts)
 Manage and review progress and delivering client needs
 Work with sales and marketing team to prepare presentations and sales pitches
 Conduct meetings to insure coordination and work progress
 Assist the Commercial Director with sales reports and day to day administrative
 Manage and update database
 Supervise invoices and Statements
 Balance collection of existing accounts
 Interdepartmental communication between (IT, HR, Finance)
 Follow up and keep records of accomplishment

Sales Executive à Sobha L.L.C.

Émirats Arabes Unis - Dubaï
mars 2016 à octobre 2017

 Selling high end villas and apartments in Hartland project in Dubai
 Recruiting brokers
 Following up with interested leads
 Arranging in and outdoor meetings with clients and brokers
 Attending road shows in the Gulf area
 Closing deals
 Maintaining good relations with clients for future sales

Sales executive à AGMC- BMW Group

Émirats Arabes Unis - Dubaï
janvier 2015 à février 2016

 Sales responsibility for premium brand
 Convincing customers in order to sell our product.
 Conducting vehicle presentations and test-drives to customers.
 Daily plan to maintain maximum productivity.
 Receiving customer inquiries; follow up in order to close deals.
 Arranging bank and insurance deals.
 Arranging trade-in deals
 Achieving monthly target
 Preparing monthly report
 After Sales-calls to build and maintain successful long term relationship

Sales executive à Damac properties

Émirats Arabes Unis - Dubaï
septembre 2013 à décembre 2014

 Approaching clients
 Pushing the clients to leave their details for any future updates
 Arranging meetings with the sales department
 Promoting different type of luxurious developments in Dubai
 Collecting business cards and clientele details to form a data base for the company
 Attending big Real Estate Events, and Launchings
 Knowledge of Real Estate market in Dubai

Receptionist à PF Chang's

Liban - Beyrouth
avril 2012 à avril 2013

- Answering phone calls
- Welcoming guests
- Taking and organizing reservations
- Full knowledge menu for take outs

Customer relations à Societe KOBAYTER FRERES

Liban - Tripoli
octobre 2010 à mars 2012

 Direct contact with the clients and the suppliers
 Organizing the client and supplier requests and orders
 Following up with the orders until delivery

Éducation

Baccalauréat, Business Administration

à Universite Saint- Joseph
mai 2013

-July 2011 to September 2011: Intern at Bank Med Tripoli - Counter Operations and Customer Service Operations -•Certificate of English Language Proficiency / Georgetown University (U.S.A.) - High Intermediate Proficiency