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Youmna Itani Itani, IT Help Desk Support

Youmna Itani Itani

IT Help Desk Support·Canadian High School

Lebanon

Bachelor's degree, BITM ( BBA business IT management)

Work experience

Total years of experience: 2 years, 3 months

IT Help Desk Support

July 2025 - December 2025

Canadian High School

Beirut, Lebanon

July 2025 - December 2025

Provided technical support to students and staff by troubleshooting hardware, software, and network issues, assisting users with technical difficulties, and helping maintain smooth daily system operations.

Company industry:
Training & Education Center

club representative

October 2023 - December 2025

Rhu trending club

Beirut, Lebanon

October 2023 - December 2025

Assisted in organizing campus events and activities, coordinated with team members, supported student engagement initiatives, and helped manage event logistics and communication.

Company industry:
Events Management

Administrative Assistant

July 2025 - November 2025

port of Beirut

Beirut, Lebanon

July 2025 - November 2025

Supported daily administrative and logistics operations by organizing documents, maintaining accurate data records, assisting with data entry, and coordinating communication between departments to support workflow efficiency.

Company industry:
Distribution, Supply Chain & Logistics

customer service & reservations

June 2024 - August 2024

art atelier

Beirut, Lebanon

June 2024 - August 2024

Welcomed guests, managed reservations and customer inquiries, handled cashier responsibilities, and supported daily art sessions and events in a professional and friendly environment.

Company industry:
Arts & Crafts Supplies

Education

Rafik Hariri University

April 2026

April 2026

Bachelor's degree, BITM ( BBA business IT management)

Lebanon

GPA (point): 2.9 out of 4

GPA (point): 2.9 out of 4

Skills

IT Support
Expert
IT Support
Expert
Communication Skills
Expert
Communication Skills
Expert
Reservations Handling
Expert
Reservations Handling
Expert
Time Management
Expert
Time Management
Expert
Customer Service
Expert
Customer Service
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Guest Relations
Expert
Guest Relations
Expert
Teamwork
Expert
Teamwork
Expert
Data Entry
Expert
Data Entry
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Administration
Expert
Administration
Expert
Project Management
Expert
Project Management
Expert
Accounting
Expert
Accounting
Expert
Customer Care
Expert
Customer Care
Expert
Call Center
Expert
Call Center
Expert

Languages

Arabic
Native Speaker
English
Native Speaker

Hobbies

  • fencing
  • swimming
  • Horse riding