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younes sridi, Administartion coord

younes sridi

Administartion coord·Smiths detection

Qatar

High school or equivalent, Computer & Accounting

Work experience

Total years of experience: 10 years, 0 months

Administartion coord

July 2012 - June 2014

Smiths detection

Dubai, United Arab Emirates

July 2012 - June 2014

Company industry:
Administration Support Services
Job role:
Administration

SALES ADVISOR

April 2009 - March 2012

Axiom Telecom

Dubai, United Arab Emirates

April 2009 - March 2012

 Performing sales activities and offering advice to the customers on selecting products as per their need.
 Using specialist product knowledge in explaining the product features to the customers.
 Receiving customers walking in to the shop and finding out their needs.
 Ensuring proper arrangements of merchandise on display to promote sales.
 Operating cash register, processing payments of various kinds, balancing accounts and making deposits.
 Coordinating delivery schedule of larger items; conducting stocking, replenishment and cleaning the area.
 Driving efforts towards achieving the set sales targets.
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Sales Officer

August 2006 - July 2008

Landmark Group (Max)

United Arab Emirates

August 2006 - July 2008

Company industry:
Retail & Wholesale
Job role:
Sales

Agent

August 2004 - June 2006

Kenzi Oasis Hotel (4 Stars Hotel)

Morocco

August 2004 - June 2006

Job role:
Customer Service and Call Center

Cashier

October 2003 - June 2004

Marjane Hypermarke

October 2003 - June 2004

Job role:
Accounting and Auditing

training

June 2003 - September 2003

he information Desk of Kenzi Semiramis Hotel

June 2003 - September 2003

Job role:
Teaching and Academics

Sales

-

-

Selling, merchandising and helping customers to select and buy right products.
Organize attractive product displays and take part in store promotions activities.
Take inventory of the goods, prepare invoices, and handle goods return / defective cases tactfully.
Convince customers to buy right merchandise and sell to multicultural clientele.
Develop client database. Follow up with repeat clients and present reports to management.
Carry out competitor analysis and product review to identify the nonmoving stocks.
Develop and keep sales records, follow up on orders and deliveries.
Keep up-to-date with market trends and developments in the relevant industry.
Customer Service
Act as the first point of contact for customers on behalf of the organization.
Accord the highest attention to customers and use customer service skills to heighten the sales opportunity of each customer contact. Keep records of customer interactions and transactions, record details of inquiries, complaints, and comments, as well as actions taken.
Respond to customer inquiries and problems; ensure understanding and fulfillment of all customer needs.
Contribute to establishment and development of the organization’s goodwill/ reputation.
Job role:
Sales

Sales Advisor

-

Axiom Telecom

United Arab Emirates

-

Performing sales activities and offering advice to the customers on selecting products as per their need.
Using specialist product knowledge in explaining the product features to the customers.
Receiving customers walking in to the shop and finding out their needs.
Ensuring proper arrangements of merchandise on display to promote sales.
Operating cash register, processing payments of various kinds, balancing accounts and making deposits.
Coordinating delivery schedule of larger items; conducting stocking, replenishment and cleaning the area.
Driving efforts towards achieving the set sales targets.

Call Center Agent - CTS
Managed effectively the inbound/outbound calls in a friendly and professional manner.
Ensured proper routing of calls in all types of occasions.
Built and maintained positive professional relationship with the customers.
Delivered excellent customer service support to the customers as per the assigned account.
Gathered feedback from the customers to identify the need for improvement.
Prepared complete reports of call logs and integrated on the performance summary.
Company industry:
Telecommunications
Job role:
Sales

Sales Officer

-

Landmark Group (Max)

-

Handled the sales counter and arranged the payments received for the day.
In charge for receiving deliveries and allocating the goods within the store.
Addressed to the needs of the customers; resolved their complaints & inquiries.
Promoted the product to the customer and informing them of the prices, following until closing sales and therefore processing the customer orders.
Company industry:
Retail & Wholesale
Job role:
Sales

Agent

-

Kenzi Oasis Hotel

-

Handled the information desk effectively and cross sell hotel products & services to the hotel residents.
Stayed abreast of the hotel activities to answer the customer inquiries on the same.
Job role:
Customer Service and Call Center

Education

KADI IYAD

March 2007

March 2007

High school or equivalent, Computer & Accounting

United Arab Emirates

Skills

Sales
Expert
Sales
Expert
CALL CENTER
Beginner
CALL CENTER
Beginner
CAR DRIVER
Beginner
CAR DRIVER
Beginner
CASH MANAGEMENT
Beginner
CASH MANAGEMENT
Beginner
CASHIER
Beginner
CASHIER
Beginner
CLOSING
Beginner
CLOSING
Beginner
COMMUNICATION SKILLS
Beginner
COMMUNICATION SKILLS
Beginner
COMPETITIVE ANALYSIS
Beginner
COMPETITIVE ANALYSIS
Beginner
CUSTOMER RELATIONS
Beginner
CUSTOMER RELATIONS
Beginner
MAX
Expert
MAX
Expert
MICROSOFT OUTLOOK
Beginner
MICROSOFT OUTLOOK
Beginner
Sales
Expert
Sales
Expert

Languages

Arabic

Native Speaker

English

Expert

French

Expert