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تم إلغاء حظر المستخدم بنجاح
youness benchekroune, P.F. Chang’s Outlet Manager

youness benchekroune

P.F. Chang’s Outlet Manager·M. H. Alshaya Company

الإمارات العربية المتحدة

ماجستير, Business Administration

الخبرة العملية

مجموع سنوات الخبرة: 11 سنوات, 1 أشهر

P.F. Chang’s Outlet Manager

يناير 2015 - يناير 2019

M. H. Alshaya Company

دبي، الإمارات العربية المتحدة

يناير 2015 - يناير 2019

*Successfully managed the second highest volume outlet in UAE, serving above 1500 customers a day, with 265 seats and 128 employees
*Exceeded yearly sales budget by 5% and a GCA increase of 7% through suggestive selling techniques
*P&L management and Inventory control to ensure our COS’s objectives were under control
*In charge of staff rota in addition to developing, coaching and motivating the team
*Established and implemented department goals, policies and procedures
*Led staff to provide quality food and service in a clean and safe environment. Achieved highest Mystery Shopper score within the brand, 96% one of the highest in the company
*Achieved 91% Food Safety and Quality Assurance audits
*Developed a maintenance prevention plan to reduce business risks, by identifying ongoing maintenance issues that increases costs and affects daily operations
مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
السياحة والضيافة

Outlet GM- Relief Manager

يوليو 2012 - ديسمبر 2014

BATEEL INTERNATIONAL

دبي، الإمارات العربية المتحدة

يوليو 2012 - ديسمبر 2014

*Managed two different cafes, both achieved 5% above budgeted sales by focusing on team building and product knowledge
*Acting relief manager for two additional outlets to ensure smooth operation and transition during hiring periods
*Developed and implemented a new delivery strategy plan, increasing the contribution of delivery sales by 100% through creating areas of deliveries, cost of delivery program
*Responsible for profit and loss analysis, detected the consumption trends versus waste, 2% waste reduction by period that leaded to great impact on our set budget
*Created personal development plans for all team members. During my time, two servers were promoted to supervisor position
*Consistent product training and work with the team for a better understanding of company’s vision and strategies
*Created a positive work culture to deliver effective operations
*Worked together with the executive chef to maintain quality standards and delivered training on new products for the team
مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
السياحة والضيافة

Restaurant Assistant General Manager / Acting General Manager (

أكتوبر 2011 - يونيو 2012

JONES THE GROCER

دبي، الإمارات العربية المتحدة

أكتوبر 2011 - يونيو 2012

*Successfully assisted in managing a high footfall restaurant with a multicultural environment, achieving 8% above sales budget and increased yearly profit by 12%
*Developed and managed a team of 54 members to ensure smooth and efficient operations
*Maximized daily sales target by creating and implementing promotions. Along with operation team, we developed a ‘Set Lunch Menu’ promotion that fitted our guests’ needs and increased both table turnover and revenue
*Ensure that staff adhered to the company’s SOP to allow a balanced and consistent business flow. Delivered constant training and coaching to the team on steps of service to create a memorable guest experience
*Full accountability for customer satisfaction and relationship management; promote a cooking class to establish a tight guest relation base
مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
السياحة والضيافة

Assistant Manager

سبتمبر 2010 - سبتمبر 2011

BLS Europe

هولندا

سبتمبر 2010 - سبتمبر 2011

* Representing the company at fairs; controlling sales and marketing functions.
* Drive operations to attain desirable profit for the company.
* Ensured that a proficient level of communication was maintained across all departments during service period.
* Maintained excellent relationship with all of the customers and suppliers key clientele
* Worked to strict levels of due diligence and food hygiene regimes.
* Forecast follow up.
* Managing and monitoring Budget.
مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
الإدارة

GAMBITO GOLF HOLDING OXID RESTAURANT

يناير 2008 - سبتمبر 2010

Gambito Golf

أسبانيا

وجدت هذه الوظيفة عبر بيت.كوم

يناير 2008 - سبتمبر 2010

* Advanced the efficiency of the entire operation by identifying core problems and streamlining all operations, provided keen supervision for all aspects of the business while achieving business goals by making strategic plans and reviews of concept and offer; preparing and completing action plans; setting customer standards.
* Responsible for the physical welfare of the property. Which included monitoring all maintenance repairs and alterations of the property.
* Controlled cost by reviewing portion controls and qualities of preparation, minimizing waste and ensuring high quality food.
* Created and implemented a Staff Training Manual that was incorporated into the daily operations of the business and promoted a cooperative and upbeat working environment.
مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
الإدارة

التعليم

Autonomous University Barcelona

أكتوبر 2011

أكتوبر 2011

ماجستير، Business Administration

أسبانيا

Master Degree in Business Administration, Autonomous University Barcelona, Spain

CETT Barcelona Institute

يناير 2007

يناير 2007

بكالوريوس، Hotel Management

أسبانيا

Bachelor Degree in Hotel Management, CETT Barcelona Institute, Spain

Skills

Goal Orientation
Expert
Goal Orientation
Expert
Problem Solving
Expert
Problem Solving
Expert
Team Spirit
Expert
Team Spirit
Expert
Operation
Expert
Operation
Expert
Customer Focus
Expert
Customer Focus
Expert
BUDGETING
Expert
BUDGETING
Expert
DEVELOPED SALES
Expert
DEVELOPED SALES
Expert
FORECASTING
Expert
FORECASTING
Expert
MARKETING
Expert
MARKETING
Expert
OPERATIONS
Expert
OPERATIONS
Expert
OPERATIONS MANAGER
Expert
OPERATIONS MANAGER
Expert
RESTAURANT MANAGER
Expert
RESTAURANT MANAGER
Expert
SALES
SALES
SATISFACTION
Expert
SATISFACTION
Expert
TRAINING
TRAINING
Goal Orientation
Expert
Goal Orientation
Expert
Problem Solving
Expert
Problem Solving
Expert
Team Spirit
Expert
Team Spirit
Expert
Operation
Expert
Operation
Expert
Customer Focus
Expert
Customer Focus
Expert

اللغات

العربية

متمرّس

الانجليزية

متمرّس

الفرنسية

متمرّس

الاسبانية

متمرّس

التدريب و الشهادات

الشهادات
Customer quality service
CETT Institut
Jun 2007 - Jun 2007
specialist in food safety and hygiene
Barcelona Municipality
Mar 2006 - Mar 2006