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Youssef Al-Moghrabi PMP®

IT Infrastructure & Enterprise Operations Manager

Orange - Jordan

Location:
Jordan - Amman
Education:
Bachelor's degree, Computer Science
Experience:
18 years, 9 months

Work Experience

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List all relevant responsibilities, skills, projects, and achievements against each role.  If you're a fresh grad, you can add any volunteer work or any internship you've done before.
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Total Years of Experience:  18 Years, 9 Months   

February 2022 To Present

IT Infrastructure & Enterprise Operations Manager

at Orange - Jordan
Location : Jordan - Amman
❖ Setting strategy and controlling annual budgets for the IT Infrastructure & Operations
❖ function and Vendor selection/management
❖ Set Disaster Recovery and Business Continuity Planning
❖ Leading large IT projects related to new IT systems and services
❖ Developing and supporting Enterprise-wide solutions on Private cloud, Office 365/Azure
❖ Reporting on critical IT operations service metrics
❖ Managing a large team, and providing effective leadership
❖ Ensure corporate infrastructure and services are secure, scalable, and compliant.
❖ Proactively identify IT gaps and risks and effectively resolve them.
❖ leadership ability aligning IT solutions to support business needs and strategy
❖ understanding of infrastructure design practices, infrastructure operations, technology standards, and vulnerability management.
February 2015 To January 2022

IT Service Delivery Team Leader

at ZAIN
Location : Jordan - Amman
❖ Manage budgets, vendor relationships, and establish SLAs with technology vendors.
❖ Present reports defining project progress, problems, and solutions, and perform risk management
❖ Build and sustains effective communications with all cross-functional teams.
❖ Manage the architecture and delivery of infrastructure components, including storage, servers, operating systems, and databases
❖ Lead infrastructure planning and projects to include allocating and organizing IT resources
❖ Establish policies, procedures, standards, and operating processes that ensure the highest operational effectiveness.
❖ Provide a proactive approach to minimizing the impact of incidents.
❖ Develop retirement plans for decommissioning and handover of an aged mission-critical data center facility.
❖ Set business continuity plan, risk management.
❖ knowledge of Cloud solutions (VMWare, Hyper-V), SANs, Exchange, Office365, Active Directory,
❖ Experience with Disaster Recovery planning and execution.
May 2012 To December 2015

SAN and UNIX administrator

at ZAIN
Location : Jordan - Amman
❖ Handled SAN issues and Strong experience in backup management and disaster recovery administration. Hands on experience with various Brocade enterprise directors.
❖ Managed documentation on operational processes.
❖ Headed small and large projects.
❖ Imparted lead-level technical support.
❖ Experienced SAN Management for Sun Solaris / HPUX /AIX/Linux/ Windows operating systems.
January 2009 To January 2012

End User Support

at Zain - Jordan
Location : Jordan - Amman
❖ Conduct network troubleshooting to segregate and identify general network problems.
❖ Support Online Circular production applicable processes.
❖ Maintain all local software and hardware licensing to ensure conformance.
❖ Support determination of local and customer needs for yearly budgeting process and request for proposal processes.
May 2005 To December 2008

Customer Service Representative

at Zain - Jordan
Location : Jordan - Amman
Attracts potential customers by answering product and service questions, suggesting information about other products and services.

Education

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Let employers know more about your education; remember, be clear and concise.
February 2003

Bachelor's degree, Computer Science

at AL_Zaytoonah University Private ,Amman, Jordan
Location : Jordan - Amman

Specialties & Skills

Languages

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English

Expert

Training and Certifications

PMP ( Training )

Project Management Professional
March 2013

HCIP-Data Center Facility Deployment ( Certificate )

Issued in: May 2020 Valid Until: - August 2023

HCIP-Storage ( Certificate )

Issued in: August 2020 Valid Until: - August 2023

Hobbies and Interests

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Help employers know more about you by looking at your hobbies and interests

Sport , Reading, Traveling , Movies and camping .

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