Total Years of Experience: 18 Years, 9 Months
February 2022
To Present
IT Infrastructure & Enterprise Operations Manager
at Orange - Jordan
Location :
Jordan - Amman
❖ Setting strategy and controlling annual budgets for the IT Infrastructure & Operations
❖ function and Vendor selection/management
❖ Set Disaster Recovery and Business Continuity Planning
❖ Leading large IT projects related to new IT systems and services
❖ Developing and supporting Enterprise-wide solutions on Private cloud, Office 365/Azure
❖ Reporting on critical IT operations service metrics
❖ Managing a large team, and providing effective leadership
❖ Ensure corporate infrastructure and services are secure, scalable, and compliant.
❖ Proactively identify IT gaps and risks and effectively resolve them.
❖ leadership ability aligning IT solutions to support business needs and strategy
❖ understanding of infrastructure design practices, infrastructure operations, technology standards, and vulnerability management.
❖ function and Vendor selection/management
❖ Set Disaster Recovery and Business Continuity Planning
❖ Leading large IT projects related to new IT systems and services
❖ Developing and supporting Enterprise-wide solutions on Private cloud, Office 365/Azure
❖ Reporting on critical IT operations service metrics
❖ Managing a large team, and providing effective leadership
❖ Ensure corporate infrastructure and services are secure, scalable, and compliant.
❖ Proactively identify IT gaps and risks and effectively resolve them.
❖ leadership ability aligning IT solutions to support business needs and strategy
❖ understanding of infrastructure design practices, infrastructure operations, technology standards, and vulnerability management.
February 2015
To January 2022
IT Service Delivery Team Leader
at ZAIN
Location :
Jordan - Amman
❖ Manage budgets, vendor relationships, and establish SLAs with technology vendors.
❖ Present reports defining project progress, problems, and solutions, and perform risk management
❖ Build and sustains effective communications with all cross-functional teams.
❖ Manage the architecture and delivery of infrastructure components, including storage, servers, operating systems, and databases
❖ Lead infrastructure planning and projects to include allocating and organizing IT resources
❖ Establish policies, procedures, standards, and operating processes that ensure the highest operational effectiveness.
❖ Provide a proactive approach to minimizing the impact of incidents.
❖ Develop retirement plans for decommissioning and handover of an aged mission-critical data center facility.
❖ Set business continuity plan, risk management.
❖ knowledge of Cloud solutions (VMWare, Hyper-V), SANs, Exchange, Office365, Active Directory,
❖ Experience with Disaster Recovery planning and execution.
❖ Present reports defining project progress, problems, and solutions, and perform risk management
❖ Build and sustains effective communications with all cross-functional teams.
❖ Manage the architecture and delivery of infrastructure components, including storage, servers, operating systems, and databases
❖ Lead infrastructure planning and projects to include allocating and organizing IT resources
❖ Establish policies, procedures, standards, and operating processes that ensure the highest operational effectiveness.
❖ Provide a proactive approach to minimizing the impact of incidents.
❖ Develop retirement plans for decommissioning and handover of an aged mission-critical data center facility.
❖ Set business continuity plan, risk management.
❖ knowledge of Cloud solutions (VMWare, Hyper-V), SANs, Exchange, Office365, Active Directory,
❖ Experience with Disaster Recovery planning and execution.
May 2012
To December 2015
SAN and UNIX administrator
at ZAIN
Location :
Jordan - Amman
❖ Handled SAN issues and Strong experience in backup management and disaster recovery administration. Hands on experience with various Brocade enterprise directors.
❖ Managed documentation on operational processes.
❖ Headed small and large projects.
❖ Imparted lead-level technical support.
❖ Experienced SAN Management for Sun Solaris / HPUX /AIX/Linux/ Windows operating systems.
❖ Managed documentation on operational processes.
❖ Headed small and large projects.
❖ Imparted lead-level technical support.
❖ Experienced SAN Management for Sun Solaris / HPUX /AIX/Linux/ Windows operating systems.
January 2009
To January 2012
End User Support
at Zain - Jordan
Location :
Jordan - Amman
❖ Conduct network troubleshooting to segregate and identify general network problems.
❖ Support Online Circular production applicable processes.
❖ Maintain all local software and hardware licensing to ensure conformance.
❖ Support determination of local and customer needs for yearly budgeting process and request for proposal processes.
❖ Support Online Circular production applicable processes.
❖ Maintain all local software and hardware licensing to ensure conformance.
❖ Support determination of local and customer needs for yearly budgeting process and request for proposal processes.
May 2005
To December 2008
Customer Service Representative
at Zain - Jordan
Location :
Jordan - Amman
Attracts potential customers by answering product and service questions, suggesting information about other products and services.
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