Manager. Field Operations & Implementation
FASTtelco (FAST Telecommunication Co.) - Ooredoo
Total des années d'expérience :15 years, 3 Mois
Validate and assign new orders to the concerned team member based on the work nature.
o Explain the task to be done to the assigned resource and assure it is implemented successfully
and within the agreed time frame.
o Follow up on the implementation queue progress and make sure tasks are completed as per
the standards, within the agreed time line.
o Documentation of projects and Medium to Large customer’s setup.
o Understand, evaluate the project weight and scope and estimate resource needs based on the
project nature.
o Distribute the tasks between the concerned team members and coordinate with projects team
to assure smooth projects delivery.
o Assign TT’s to the proper team member based on the fault type.
o Follow up on the resolution, and closure of TT’s within the agreed SLA’s.
o Document workaround and agreed solutions for known problems and assure to share the
knowledge between the technical stake holders.
o Follow up with the engineering team/business team for new products testing and
commissioning.
o Follow up with venders to test/implement new solutions/devices
o Assign team member to test new devices and assure that the devices are properly tested with
pre-defined testing scenarios.
Involved in both B.Online and B.Wireless core networks.
o Involved in both B.Online and B.Wireless networks.
o Managing and maintaining B.Wireless core infrastructure network.
o Managing the internet traffic through the upstream providers.
o Configuring and implementing new B.Wireless PEs and nodes.
o Configuring BGP / OSPF / MPLS inside the B.Wireless core network.
o Involved in designing and implementing the new B.Wireless core infrastructure.
o Managing the core network security and firewalls.
o Troubleshooting the core network issues.
o Handling major projects and VIP customers in B.Online and B.Wireless.
o Provisioning customers from the backbone side on both B.Online and B.Wireless.
o Troubleshooting WAN/LAN issues and provide support for the field and NOC engineers.
Acting team leader for B.Wireless(WiMD) NOC team.
o Managing the NOC team and provide technical support and knowledge for them.
o Following up with daily tasks and work orders and assign tasks to the NOC team accordingly.
o Building solutions and technical design for the new customers/projects.
o Provisioning corporate customer’s services such as Data, internet and L2 from the backbone network side.
o Troubleshooting major customers WAN and LAN issues.
o Provide support for field engineers remotely.
o Working along with core team to implement the new core infrastructure.
o Managing B.Wireless (WiMD) LAN network and security
Senior Network Engineer at Implementation and Assurance Department
o Plan, organize and manage the handled projects and follow up with the concerned departments to ensure the smooth of network operations.
o Handling major projects like Al Sayer Group, Bader Almulla Group, Commercial Real Estate (Tijariya), Muzaini exchange, Kuwait Municipality, Ministry of Education and others
o Meeting customers to collect network requirements and discuss network solutions.
o Design and implement new network and fix and redesign customers networks.
o Working with multiple routers and switches vendors (Cisco, Huawei, HP and others)
o Implementing and configuring customers routing and switching networks.
o Configuring and implement internet, data and VOIP services for corporate customers though
different media connections (Fiber / DSL / GPON / Wireless/4G).
o Configure routing for data customers though MPLS and point to point connections using
different routing protocols.
o Troubleshooting routing and switching issues (L3 and L2) for corporate clients.
o Troubleshooting and providing support to clients for technical issues.
Resident Network Engineer at Ministry of Education Project.
o Installing and configuring data connection for MOE schools.
o Configure routing between Ministry of education and schools though MPLS data connection.
o Troubleshooting schools WAN and LAN connections.
o Monitoring schools data WAN network using monitoring tools.
o Working with multiple routers vendors (Cisco, Huawei, HP, 3com)
o Insure stable and high available data connection.
o Create TT for network issues and follow up with concerned departments to solve them.
o Making daily and weekly reports.
Bachelor degree in Computer Engineering, Applied Science University - Graduation year: 2008 Amman - Jordan.